Change Oversight & Third Party Operations Manager

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Kraken Digital Asset Exchange

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

₿ Crypto

💸 Finance

💳 Fintech

Crypto • Finance • Fintech

Kraken Digital Asset Exchange is a cryptocurrency platform that facilitates the buying and selling of over 200 cryptocurrencies, including Bitcoin, Ethereum, and many others. Founded in 2011, Kraken provides a comprehensive suite of features for both beginner and advanced traders, such as advanced trading interfaces and margin trading. The platform emphasizes industry-leading security, deep liquidity, and 24/7 customer support, making it a trusted choice for users worldwide. Kraken caters to individual investors as well as institutional clients, offering services like OTC trading and custody. The company is committed to transparency with its proof of reserves and mission-driven values. Kraken operates globally, supporting clients in over 190 countries, with a quarterly trading volume exceeding $207 billion. However, users are advised of the high risk of crypto investments and the lack of regulation in some jurisdictions.

📋 Description

• Support the ongoing development, implementation, and operation of Kraken’s IT General Control (“ITGC”) oversight and technology governance framework across regulated entities and core operational environments. • Partner with Product, Engineering, Data, Finance, Compliance, and operational teams to identify, assess, and manage risks arising from system, infrastructure, process, or data changes impacting regulatory or operational control environments. • Support the operation and continuous enhancement of governance processes relating to: • - IT general controls; • - technology change management; • - operational resilience; • - implementation readiness; • - testing and validation; • - and post-implementation oversight. • Assist in the development and maintenance of policies, procedures, workflows, standards, and governance documentation supporting operational risk management and technology governance activities. • Support the maintenance and refinement of critical systems inventories, regulatory-critical datasets, data dependencies, and associated governance artefacts. • Review and analyse the effectiveness of IT general controls, testing standards, implementation readiness controls, and post-implementation validation processes across operational and regulatory control environments. • Support the execution and review of post-implementation validation activities and assist in the investigation, escalation, and remediation of identified control issues, operational incidents, or reconciliation variances. • Assist in the development and operationalisation of workflow tooling, data governance controls, and technology-enabled oversight processes designed to support scalable governance and operational risk management. • Help develop and implement performance metrics supporting the monitoring, reporting, escalation, and management of technology and operational risks. • Work with second line of defence teams to support the development and maintenance of a consistent framework for identifying, measuring, mitigating, monitoring, and managing technology and operational risks. • Support the embedding of a strong risk culture across operational and technology functions, where effective risk management forms part of day-to-day decision making and operational processes. • Work with Internal Audit, Compliance, Risk, Finance, Engineering, Data, and external assurance providers to support periodic reviews of operational processes and IT general controls, including testing, validation, evidence gathering, and reporting activities. • Assist in the preparation of governance reporting, management information, committee materials, audit evidence, and regulatory submissions relating to technology governance and operational control frameworks. • Support liaison and co-ordination between Kraken’s regulated entities and Group functions in relation to technology change, operational dependencies, governance processes, audit activities, and remediation initiatives. • Support adherence to enterprise risk management frameworks and IT-related policies, standards, and procedures.

🎯 Requirements

• 5+ years of experience in IT risk management, operational risk, IT audit, technology governance, operational resilience, procurement, or a related discipline, ideally within a financial services, fintech, or crypto organisation, or a consulting/audit environment. • Strong understanding of IT general controls, change management processes, testing and validation standards, and operational risk management frameworks. • Experience supporting or assessing operational control environments relating to technology governance, regulatory compliance, or operational resilience. • Strong analytical and problem-solving skills, with the ability to assess complex operational or technology risks and translate findings into practical recommendations. • Excellent written and verbal communication skills, including the ability to prepare clear governance reporting and engage effectively with senior stakeholders across business, technology, and control functions. • Experience working cross-functionally with Engineering, Product, Risk, Compliance, Finance, Data, and operational teams. • Comfortable operating in a fast-moving environment with evolving priorities and regulatory requirements. • Systems thinker with an interest in leveraging technology, workflow tooling, automation, and data-driven approaches to support scalable governance and oversight processes. • Strong organisational and coordination skills, with the ability to manage multiple workstreams, stakeholders, and governance activities simultaneously.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options