Head of Operations

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Kraken Digital Asset Exchange

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

₿ Crypto

💸 Finance

💳 Fintech

Crypto • Finance • Fintech

Kraken Digital Asset Exchange is a cryptocurrency platform that facilitates the buying and selling of over 200 cryptocurrencies, including Bitcoin, Ethereum, and many others. Founded in 2011, Kraken provides a comprehensive suite of features for both beginner and advanced traders, such as advanced trading interfaces and margin trading. The platform emphasizes industry-leading security, deep liquidity, and 24/7 customer support, making it a trusted choice for users worldwide. Kraken caters to individual investors as well as institutional clients, offering services like OTC trading and custody. The company is committed to transparency with its proof of reserves and mission-driven values. Kraken operates globally, supporting clients in over 190 countries, with a quarterly trading volume exceeding $207 billion. However, users are advised of the high risk of crypto investments and the lack of regulation in some jurisdictions.

📋 Description

• Oversee the daily operations of the EMI, ensuring all processes run smoothly and efficiently • Develop and implement operational strategies to support Kraken’s EMI growth and scalability • Identify areas for process improvement and implement changes to increase efficiency and effectiveness • Oversee all outsourcing to Kraken group service providers • Ensure that Kraken EMI operations comply with all EMI/PSR requirements and other relevant regulatory frameworks • Establish and maintain robust internal controls to ensure regulatory compliance and operational integrity • Collaborate with the regional compliance officer to prepare for regulatory audits, and to ensure accurate reporting • Identify, assess, and manage operational risks • Develop and implement strategies to mitigate operational risks, ensuring business continuity • Oversee crisis and incident management plans and procedures, ensuring that Kraken EMI is prepared for potential disruptions • Act as PIL's nominated senior executive accountable for outsourcing, in line with the CBI Cross-Industry Guidance on Outsourcing, including oversight of Payward Inc. (PINC) as PIL's material outsourced service provider; • Oversee ongoing monitoring and performance management of outsourced service providers, including PINC, against agreed service levels and risk indicators; • Ensure outsourcing arrangements comply with applicable CBI outsourcing requirements and, where relevant, DORA ICT third-party risk management requirements; • Act as the primary point of contact for outsourcing-related regulatory queries, including notifying the CBI of new or materially changed outsourcing arrangements as required; • Report on outsourcing risk, concentration, and performance to the CEO, Board, and relevant risk/outsourcing committees. • Have overall responsibility for the Fraud function running through PIL, including fraud prevention, detection, and case management outcomes; • Oversee the outsourced Fraud Operations service provided by Payward Inc. (PINC) as PIL's material outsourced service provider, monitoring performance against agreed SLAs/KPIs; • Ensure Fraud risk appetite, controls, and management information align with PIL's Risk Appetite Statement (RAS) and applicable CBI outsourcing/operational resilience requirements; • Escalate material fraud incidents, thematic trends, and control gaps to the CEO, Board, and relevant risk committees on a timely basis. • Oversee Kraken EMI’s technology infrastructure to ensure it meets operational needs and regulatory requirements • Work with technology leadership to ensure the security of Kraken EMIS’s data and systems • Promote technological innovation to enhance Kraken EMI’s operations and user experience • Ensure that Kraken EMI provides excellent, secure customer service and support • Implement mechanisms to gather and act on customer feedback to improve service delivery • Oversee processes for resolving customer complaints and disputes effectively • Ensure that the EMI has operational processes in place that ensure compliance with Consumer Protection Code 2025 • Support the General Manager, E-money and Payments Operations in developing and implementing the EMI’s strategic initiatives • Set operational goals that align with EMI and Kraken overall strategy • Monitor progress towards achieving strategic goals and make adjustments as needed • Collaborate with other senior executives to ensure cohesive and aligned operations; • Build and maintain relationships with key internal and external stakeholders.

🎯 Requirements

• Eligible to work in Ireland, or be willing to relocate to Ireland • Extensive experience (15+ years) in operational leadership roles, preferably in the financial services or crypto-asset industry • Strong understanding EMI, PSRs and wider European Regulatory Frameworks • Strong leadership, strategic thinking, financial acumen, and excellent communication skills • Commitment to high ethical standards and transparency • Ability to analyze complex operational issues and develop effective solutions • Flexibility to adapt to a rapidly changing regulatory and market environment • Dedication to providing a superior customer experience • Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field; advanced degree preferred • Relevant professional certifications in finance, compliance, or operations management are desirable

🏖️ Benefits

• Building the Future of Open Finance • Operational Management • Regulatory Compliance • Risk Management • Outsourcing Oversight • Fraud Oversight • Technology & Security • Customer Experience • Strategic Planning • Stakeholder Engagement