Kyndryl
10,000+ employees
Founded 2021
🏢 Enterprise
🔒 Cybersecurity
☁️ SaaS
Enterprise • Cybersecurity • SaaS
Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.
Major Incident Manager
🔥 0 minutes ago
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Kyndryl
10,000+ employees
Founded 2021
🏢 Enterprise
🔒 Cybersecurity
☁️ SaaS
Enterprise • Cybersecurity • SaaS
Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.
📋 Description
• Ensure customers receive top-notch service within a contractual framework • Inspire and guide a team of experts to deliver high-quality IT services • Align solutions with customers' evolving business needs • Propose and implement tailored solutions to exceed customer expectations • Foster strong relationships with customers and collaborate closely with Delivery Partners • Provide technical and managerial support for field engineers and technicians • Troubleshoot incidents, problems, changes, and escalations effectively • Co-create, design, deploy, and maintain reliable systems and services • Shape the technological landscape of the organization through leadership
🎯 Requirements
• 5+ years of experience leading delivery teams and quality services to customers • Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors • Experience in leading teams through incident, problem and change management, as well as root cause analysis • Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes • AIOps hands-on knowledge, automation and innovation-oriented mindset • Well versed for direct and constant interaction with the customer • Sympathetic and empowering delivery resource manager, fostering growth
🏖️ Benefits
• Flexible, supportive environment • Be Well programs designed to support financial, mental, physical, and social health • Opportunities for professional development
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