Senior Lead, Network Support

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Kyndryl

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.

📋 Description

• Lead resolution of complex and high-impact network incidents across routing, switching, SD-WAN, Nexus data center switching, Riverbed WAN optimization, and F5 LTM load balancing environments • Act as the final technical escalation point • Perform advanced root cause analysis and recommend permanent corrective actions • Design, review, and optimize network architecture for scalability, resiliency, performance, and security • Lead major network upgrades, migrations, and technology deployments across Cisco, Riverbed, and F5 platforms • Own high-impact changes from design through implementation and validation • Develop standards for routing, switching, segmentation, resiliency, monitoring, and configuration management • Review and approve complex network changes and provide technical guidance during maintenance windows • Mentor Level 1 and Level 2 engineers and support knowledge transfer • Collaborate with vendors, carriers, project teams, security teams, and business stakeholders on strategic initiatives • Act as technical authority on initiatives affecting network and application delivery

🎯 Requirements

• Expert-level knowledge of enterprise routing and switching protocols including BGP, EIGRP, HSRP, NAT, STP, VLANs, EtherChannel, Cisco SD-WAN, and network segmentation • Expert troubleshooting using logs, packet captures, routing analysis, and performance data • Ability to isolate complex multi-layer issues across internal networks and SD-WAN fabric • Proven experience designing and operating resilient enterprise network architectures • Experience with routing design, failover strategies, and application traffic flows • Experience with automation, standardization, lifecycle management, and operational improvement initiatives • CCNP Enterprise required or equivalent hands-on experience • CCIE or proven expert-level networking capability is a strong advantage • Deep expertise in BGP, EIGRP, HSRP, NAT, ACLs, VLANs, STP, EtherChannel, and SD-WAN • Large-scale enterprise, data center, campus, or global WAN support experience • Experience with SD-WAN, cloud networking, network automation, and Zero Trust network concepts • Vendor management and technical leadership experience • 10+ years of enterprise network engineering, architecture, operations, or infrastructure leadership experience

🏖️ Benefits

• Flexible, supportive environment prioritizing employee well-being • Hybrid-friendly culture • Be Well programs supporting financial, mental, physical, and social health • Personalized development goals • Continuous feedback • Certifications with Microsoft, Google, and Amazon • Coaching and hands-on learning experiences • Cutting-edge learning opportunities • Career development and career-path tools • Employee referral opportunity