Technical Specialist

🕒 June 15

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Kyndryl

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

🏢 Enterprise

🔒 Cybersecurity

☁️ SaaS

Enterprise • Cybersecurity • SaaS

Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.

📋 Description

• Determines the most appropriate hardware, operating systems, server/desktop, or cloud configurations for information technology projects. • Analyzes customer service requests and conducts technical and procedural analysis including risk analysis. • Designs and develops appropriate technical, business and/or procedural solutions to meet client needs. • Designs, develops and documents cross-agency technical support specifications. • Ensures implications of systems changes are understood by users, stakeholders, and other systems professionals. • Conducts rollout planning, testing and scheduling of application and operating system deployments to ensure quality assurance of end product, including unit testing and systems integration. • Receives and prioritizes service requests for systems changes and additions. • Assigns tasks to team members as required. • Manages Incidents within the incident management toolset. • Monitors queues for new incidents, analyzes tickets, assesses and assigns tickets as required. • Provides highest level technical support for incidents including liaison with vendor as required. • Conducts daily monitoring and maintenance of system infrastructure, applications and operating systems. • Participates/leads projects including determining resource requirements. • Develops project implementation plans, tracks progress of activities and negotiates changes to plans with project sponsors. • Reviews all detailed systems specifications, schedules and implementation plans produced by team members. • Identifies emerging desktop issues, evaluates software and operating system threats and sources or develops fixes. • Identifies emerging trends in server and desktop computing, communications, research and develops new product offerings. • Executes Problem and Change Management process for all server and desktop problems and changes. • Provides Tier-3 technical support, advice, and guidance for the delivery of effective business solutions. • Reviews and tests business solutions, operating systems and software application releases ensuring system and data integrity and functionality. • Provides complete documentation including infrastructure and application change reports, user documentation, Technical Information Bulletins, etc., and assists with the development of policy, guidelines and standards. • Researches technology; monitors and assesses vendor advisories, industry trends and best practices; meets and works with vendors; develops and documents technology and service strategies; performs feasibility studies; recommends technology. • Participates in special or unexpected projects as assigned including disaster recovery tests and declarations as per customer contract.

🎯 Requirements

• Related degree or an equivalent combination of relevant experience, education and/or training. • Experience in the following: Technical project planning and coordination of hardware and/or software business solutions in a LAN/WAN Microsoft Windows environment. • Experience with configuring and administering Service Management software suites such as Service Now • Analyzing and resolving complex Microsoft Windows Operating Systems, Microsoft Office suite of products, Microsoft Azure cloud technologies, and TCP/IP Network problems. • Technical experience in or administration of one or more of the following technology disciplines: Advanced Microsoft Operating System configuration such as Group Policy, Active Directory, or creating images for enterprise deployment • Microsoft Systems Center Configuration Manager( or equivalent product) • Software Packaging Tools (E.g. InstallShield, AppAttach, MasterPackager) • Software development using Microsoft tools and languages, ie: PowerShell • Experience with Enterprise Mobile Management products such as Airwatch or In-Tune is an asset

🏖️ Benefits

• Competitive wage plus yearly salary step increments for the first 5 years in the Job Pay Range classification • Competitive starting vacation with increases to vacation entitlements after the second year and beyond • Alternative Work Arrangement options (which could include work from home, earned days off, temporarily or permanently reduced hours) • Ongoing training and professional development opportunities • Comprehensive extended health and dental benefits for you and your family • Defined benefit pension program (BC Public Service Pension Plan) • Health & wellness programs – lunchtime seminars, community activities and a comprehensive Employee & Family Assistance Program • Seasonal events and socials • A robust awards/recognition program • A friendly work environment where your team is always willing to help • A leadership team that actually cares about you and wants you to love your job