Customer Engagement Executive

🔥 0 minutes ago

🌽 Illinois, Texas – Remote

🌽 Illinois – Remote 🤠 Texas – Remote

💵 $88.2k - $121.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Kyriba

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

💳 Fintech

🏢 Enterprise

💸 Finance

Fintech • Enterprise • Finance

Kyriba is a leading provider of financial technology solutions that offer secure, AI-powered data integration and liquidity management services for enterprises. The platform seamlessly connects ERPs, banks, and apps to provide real-time cash visibility, enhance operational efficiency, and support all aspects of enterprise liquidity management. Kyriba's offerings include real-time treasury management, risk management, payments, and connectivity solutions. The solutions are tailored for finance professionals and address complex liquidity challenges through advanced data automation and integration capabilities, supporting industries such as finance, technology, retail, manufacturing, and insurance. Kyriba's mission is to improve financial health and resilience by optimizing liquidity performance and strategic financial decision-making for organizations of various sizes.

📋 Description

• Engage with Kyriba's US customers to drive and accelerate their value realization and ensure business outcomes are met through consumption of their purchased solutions and success service entitlements — achieving mutual success across the customer lifecycle • Manage a broad portfolio of customers across the United States, delivering consistent, high-quality engagement across all accounts • Proactively engage customers to ensure they adopt full product functionality and realize maximum value from Kyriba — anticipating needs before customers raise them • Facilitate regular customer meetings, including executive touchpoints, that measure progress and business impact • Take a strong outcome-focused approach, driving value delivery in support of profitable growth and retention goals • Establish success and engagement metrics, annual goals, and key objectives with each customer; leverage data and tools to track and deliver against them • Forecast risk of revenue loss in your account base by anticipating and proactively planning for customer needs • Develop and document account strategies in Customer Engagement Plans; deliver success through value and insight that is relevant and unique to each customer • Identify expansion opportunities to grow Kyriba's footprint through additional services and capabilities • Establish, maintain, and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy • Facilitate Customer Advisory Councils and support executive-level board member relationships • Prioritize multiple competing priorities and stakeholders with urgency, independence, and sound judgment — without needing to be directed at every step • Proactively collaborate with cross-functional teams to achieve successful customer outcomes, self-directing work across product, implementation, and commercial teams as needed

🎯 Requirements

• Experience in Customer Success / Engagement, Account Management, or Sales • Strong knowledge of SaaS models and value-based engagement • Strong business and financial acumen; treasury domain expertise is a plus • Track record of driving client adoption, retention, and growth • Strong relationship-building, communication, and stakeholder management skills • Problem-solving, negotiation, and organizational abilities • High degree of accountability and a 'can-do' attitude — you own your outcomes • Demonstrated ability to operate autonomously in ambiguous or fast-moving environments; you find the path forward without waiting to be handed one • Self-starter with an entrepreneurial mindset — you identify what needs to be done, take initiative, and see it through • Customer empathy paired with a bias for action: you listen deeply, then move decisively • Experience facilitating executive-level meetings and advisory boards is a plus

🏖️ Benefits

• health, welfare and wellbeing benefits designed to support both your professional and personal life