Bilingual Specialist

🕒 April 17

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

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La Frontera EMPACT - Suicide Prevention Center

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1987

EMPACT – Suicide Prevention Center offers comprehensive crisis and community behavioral health services to children, adults, and families. We provide services in Maricopa and Pinal counties with offices located in Tempe, Phoenix, Glendale, Mesa, Apache Junction, San Tan Valley, and the City of Maricopa.

📋 Description

• In this position, the Bilingual Hotline Specialist will provide remote (from home) crisis phone interventions for callers to suicide hotline. • Answer all phone lines in a timely and professional manner while meeting agency goals of efficiency and customer satisfaction. • Effectively assess clinical situations and needs of all callers. • Provide safe and effective clinical interventions to all callers. • Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. • Forward internal referrals to the appropriate program(s) with all required information in a timely manner. • Work collaboratively with internal and external clients/customers. • Maintain a positive attitude and flexibility to assist others. • Will be required to work beyond his/her shift with no advance warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift. • Attend all required meetings and training, even if they fall outside of the regularly scheduled shift. • Evening and night hours may be required. • Assist the hotline clinical coordinator in training new staff. • Attend in-person meetings, training, and agency activities and events outside of regularly scheduled work hours upon request.

🎯 Requirements

• Bachelor’s Degree in Counseling, Social Work, or related field required. • Minimum of 3 years of experience in the behavioral health field. • Crisis, call center, and chat & text experience preferred. • Experience in the mental/behavioral health field preferred. • Demonstrated ability to remain calm in stressful situations and collaborate/work in a team environment. • Spanish/English bilingual needed. • A fingerprint clearance card is required or eligibility to obtain one. • Excellent oral and written communication skills. • Proficient in the use of technology including chat & text functions. • Strong customer service. • Strong problem-solving and analytical skills. • Ability to document detailed information. • Ability to multi-task. • Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation. • Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency. • Maintain a professional demeanor while working remotely (from home) and positive working relationships with internal and external team members, stakeholders, and community and business partners.

🏖️ Benefits

• Generous PTO • 10 paid holidays per year • Medical plans (4 choices) • Dental plans (2 choices) • Vision plans (2 choices) • 403(b) retirement plan • Retirement Allowance • Company paid Life/AD&D and Long-term Disability • Voluntary additional Life and Short-term Disability • Tuition Reimbursement • Licensure Reimbursement • Elder Care assistance • Pet Insurance and much more!