Technical Product Trainer

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🔥 3 hours ago

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Logo of Laars Heating Systems

Laars Heating Systems

201 - 500 employees

Founded 1948

🏭 Manufacturing

⚡ Energy

🤝 B2B

Manufacturing • Energy • B2B

Laars Heating Systems is an American manufacturer of residential and commercial boilers, water heaters, tanks, pool heaters, controls, parts and accessories. With more than 70 years of service and support, Laars provides products built in the United States, and offers extensive professional resources such as dealer/distributor/contractor locators, factory and regional training, parts and service centers, technical documentation (Revit drawings, MasterSpec), rebate programs, and project case studies. Laars serves homeowners, contractors, engineers and commercial customers through a network of distributors and representatives and focuses on heating solutions for both residential and commercial markets.

📋 Description

• Training and supporting contractors, Independent Service Contractors (ISCs), wholesale distributors, and manufacturer representatives on Bradford White Corporation Products • Creating, scheduling, and presenting training sessions to external and internal customers • Developing customer and contractor relationships • Provide input to management on new product features/benefits that will help meet customer needs and/or wants • Provide oversite and guidance on the set-up of remote training facilities • Contribute to technical training video filming and planning as needed • Be a cohesive team member for all aspects and methods of technical training • Support internal and external customers with product installation and service needs • Continuous improvement through self-motivation • Assist with organizing customer training and factory visits

🎯 Requirements

• High School Diploma or equivalent required • Associate degree or technical certifications in HVAC/R, mechanical systems, or other related discipline preferred • 5+ years technician experience within related trades • 5+ years of experience in a customer facing position • Up to 75% travel includes frequent overnights • Competence with Microsoft Office products • Strong focus on customer success and customer experience

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