Clinical Software Success Manager

🕒 May 15

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $70k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

💊 Pharmaceuticals

🧬 Biotechnology

💰 Post-IPO Debt on 2019-06

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

📋 Description

• Partner with sales to deliver clinical and technical demonstrations of Labcorp software products and provide ongoing guidance to internal teams and customers. • Collaborate with sales and other internal stakeholders to define, document and refine clinical workflows, incorporating Labcorp software solutions and other support tools. • Monitor and analyze client metrics and feedback to identify optimization opportunities and maximize customer success with software and genomic testing solutions. • Capture, document and communicate client feedback to influence the release of enhancements and bug fixes. • Partner with Enterprise Project Managers to facilitate implementation/integration projects. • Lead customer onboarding and training to drive adoption and longterm success. • Partner with internal customer support and technical support teams to help resolve client escalations and be an active participant in special projects. • Present relevant client metrics and insights during customer business reviews with key stakeholders.

🎯 Requirements

• Bachelor’s Degree (BA/BS) OR Registered Nurse • 3 years or more of experience in implementing, onboarding and supporting clinical decision solutions with clinics and health systems of all sizes • 3 years or more of demonstrated success in account management, customer success management or other business to business relationship engagements • Working knowledge of clinical, research and/or electronic medical record workflow • 3 years or more of experience managing multiple project timelines • Preferred Qualifications: Registered nurse, Board-certified genetic counselor or similar clinical position that requires navigating patient clinical IT system workflows on a daily basis • 2 or more years of experience using Epic systems and clinical decision support tools in hereditary cancer • 2 years or more of experience in clinical or translational research, preferably in a clinical genetics laboratory setting, or comparable combination of experience • 1 year or more of project management experience • 1 year or more of performing data analysis for healthcare or laboratory organizations

🏖️ Benefits

• Medical, Dental, Vision, Life, STD/LTD • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan