Solutions Architect

🕒 February 10

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Lakeside Software

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

💰 Private Equity Round on 2020-02

SaaS • Enterprise • Productivity

Lakeside Software is a company that provides the SysTrack platform, helping enterprises gain a comprehensive view of their entire IT environment. With its AI-driven digital experience platform, Lakeside Software enables IT teams to proactively resolve complex issues by leveraging real-time data capture and analysis. It focuses on improving digital employee experience (DEX), optimizing hardware and software resources, and ensuring comprehensive IT visibility. The platform is recognized for its ability to streamline IT operations, reduce costs, and enhance productivity across large, complex IT estates.

📋 Description

• Serve as the technical lead during the sales cycle, partnering with Account Executives, Channel Partners, and Customer Success to design and present SysTrack solutions aligned to customer objectives. • Lead technical discovery sessions to understand customer environments, business challenges, and success criteria. • Deliver product demonstrations, architecture reviews, and proof of value engagements tailored to enterprise customer use cases. • Design scalable, secure solution architectures that align with customer infrastructure, security, and compliance requirements. • Support pilots and evaluations, including configuration guidance, troubleshooting, and performance validation. • Act as a trusted technical advisor to customers, engaging with stakeholders across IT operations, digital workplace, security, and executive leadership. • Collaborate with Product Management and Engineering to provide feedback on customer requirements, competitive insights, and market trends. • Support enablement of partners and internal teams through technical training, documentation, and best practice guidance.

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience. • Proven experience in a Solutions Architect, Sales Engineer, or technical consulting role within enterprise software or SaaS environments. • Strong understanding of endpoint technologies, Windows environments, virtual desktops, application performance, and enterprise IT architectures. • Ability to clearly communicate complex technical concepts to both technical and non technical audiences. • Experience engaging at multiple levels of an organization, including senior IT leadership. • Comfortable working in a fast paced, customer facing environment.

🏖️ Benefits

• Medical, Dental & Vision Insurance • Flexible Spending • Short & Long Term Disability Insurance • Company Paid Life & Voluntary Life & AD&D Insurance • 401(k) matching • 11 Days Observed Holidays • 20 Days PTO • 5 Days Paid Sick Time • Opportunities for career development and growth • A collaborative and supportive team culture