Customer Success Representative

🔥 12 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $64.4k - $96.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Lamb Weston

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛒 Retail

🌾 Agriculture

Food & Beverage • Retail • Agriculture

Lamb Weston is a leading provider of frozen potato products, offering a wide range of fries, sweet potatoes, and appetizers. With a focus on quality and innovation, Lamb Weston serves retail and foodservice customers globally. The company is known for its seasoned fries and its commitment to sustainability, providing products that stay crispy and meet diverse culinary needs. Lamb Weston also offers resources and solutions to help restaurants and operators enhance their menus and improve customer satisfaction. The company operates worldwide, emphasizing local growing practices and sustainable packaging. With over 70 years in the industry, Lamb Weston continues to deliver high-quality potato products to delight its customers.

📋 Description

• Generate, vet, and qualify digital, distributor, and inbound leads; serve as the first point of contact and capture critical customer information. • Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales. • Maintain accurate customer and operator data in Salesforce. • Drive retention through proactive engagement, post‑sale loyalty tactics, and win‑back efforts. • Identify early churn risks and represent the voice of the customer to improve the end‑to‑end customer experience. • Support Sales with pre‑call preparation, insights, presentations, pricing guidance, samples, and menu inspiration. • Partner with Marketing on campaigns, field‑ready materials, and innovation launches with follow‑up. • Act as a connector across teams to drive alignment and solution‑focused execution. • Support distributor and operator partnerships through collaboration, training, and education. • Enable growth through promotions, innovation support, insights, and operational coordination. • Provide food show support when needed to help drive engagement and execution.

🎯 Requirements

• Bachelor’s degree in business, Marketing, or a related field preferred • 1 -2 years of related sales or customer facing experience in the foodservice industry • An understanding of Microsoft Office Suite, CRM platforms and Canva; comfortable learning and using new technologies. • Strong written and verbal communication skills with the ability to influence and negotiate; fluency in English required, bilingual or multilingual skills a plus. • Demonstrated business and financial management skills with a strategic, results‑oriented mindset. • Proven customer‑centric approach with a strong focus on delivering an exceptional customer experience.

🏖️ Benefits

• Health Insurance Benefits - Medical, Dental, Vision • Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts • Well-being programs including companywide events and a wellness incentive program • Paid Time Off • Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance • Family-Friendly Employee events • Employee Assistance Program services – mental health and other concierge type services