Integration Support Specialist

Job not on LinkedIn

🕒 May 1

🤠 Texas – Remote

🤠 Texas – Remote

💵 $60k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Land Gorilla

WebsiteLinkedInAll Job Openings

51 - 200 employees

Construction lending should be safe and hassle-free. Land Gorilla protects construction lenders, contractors, and borrowers from the inherent risks associated with traditional construction loan management practices.

📋 Description

• Diagnose and resolve complex technical issues related to integrations, APIs, and single sign-on. • Conduct API implementation calls with customers and answer implementation questions from internal team members. • Review client-proposed integration designs for supported use cases and proactively flag risks or issues before they reach production. • Troubleshoot SSO login issues across the Identity Providers (IdPs) used by our customer base, including Okta, Azure AD, ADFS, and others. • Respond to and troubleshoot native integration issues in partnership with our integration partners and clients. • Communicate clearly with clients — asking the right questions, setting expectations, and providing detailed, reproducible instructions. • Document and continuously improve support documentation for integrations, APIs, and SSO so customers and teammates can self-serve. • Assist customers and internal users with general technical issues related to Land Gorilla software via phone, email, and web conferencing. • Translate complex technical issues into clear, concise, and accessible explanations — both written and verbal. • Collaborate with Development, QA, Program Management, and Customer Success to resolve cross-functional customer issues.

🎯 Requirements

• Bilingual : Excellent verbal and written skills in both English and Spanish. • Technical Troubleshooting : Ability to diagnose and resolve technical issues related to SSO, API integrations, data transfer, and general software behavior. • API Development and Testing : Ability to create and execute API tests using Postman (or an equivalent tool) and interpret test results. • SAML and SSO Knowledge : Understanding of SAML certificates, SSO login flows, and systematic troubleshooting of SSO errors. • API and Integration Knowledge : Familiarity with REST APIs, JSON and XML data transfer, HTTP status codes (e.g., 401, 403, 500), and common integration failure modes. • Communication Skills : Clear, professional written and verbal communication with technical and non-technical audiences. • Problem-Solving Skills : Ability to analyze error logs, identify root causes, and propose multiple candidate solutions. • Customer Support Skills : Patience, empathy, and a customer-centric approach across a wide range of inquiries and customer moods. • Analytical Skills : Strong analytical thinking with the ability to evaluate tradeoffs between multiple potential solutions.

🏖️ Benefits

• Health (+Dependent Coverage) • Dental, and Vision Insurance Package • 12 Observed Holidays • Paid Time Off: Accrues up to 160 hours/ 20 days • Paid Sick Leave: 40 hours • 2 Floating Holidays • Paid Family Leave • 401(k) and Company Matching • Employee Assistance Programs (EAPs) for Mental Health, Financial Planning, Crisis Intervention • Remote Company - Work From Home Policy • Monthly Stipend