Landing
Real Estate • Hospitality • Tech
Landing is a membership-based network offering premium furnished apartments and flexible-leasing options across the United States. With more than 7,000 apartments in 375+ cities, Landing provides customers with the opportunity to live anywhere, anytime, whether they are exploring multiple locations or staying in a single city. The company focuses on flexibility, comfort, and technology integration, allowing members to manage their reservations through an app. Benefits include local concierge support and membership perks such as savings on bookings. It caters to both individual residents and corporate housing needs.
201 - 500 employees
🏠 Real Estate
Operations Coordinator
Job not on LinkedIn
October 29
Landing
Real Estate • Hospitality • Tech
Landing is a membership-based network offering premium furnished apartments and flexible-leasing options across the United States. With more than 7,000 apartments in 375+ cities, Landing provides customers with the opportunity to live anywhere, anytime, whether they are exploring multiple locations or staying in a single city. The company focuses on flexibility, comfort, and technology integration, allowing members to manage their reservations through an app. Benefits include local concierge support and membership perks such as savings on bookings. It caters to both individual residents and corporate housing needs.
201 - 500 employees
🏠 Real Estate
📋 Description
• Own market success by ensuring all units meet move-in standards before a member’s arrival. • Take the lead on resolving customer escalations with professionalism, creativity, and a commitment to delivering exceptional service. • Maintain key relationships with property partners, hosts, and back-ops teams to ensure seamless operations. • Manage and resolve support tickets and maintenance requests. • Monitor and improve key performance metrics, such as Net Promoter Score (NPS), customer satisfaction (CSAT), cleaning quality, and check-in scores.
🎯 Requirements
• A customer-first mindset with a passion for creating exceptional experiences at every touchpoint. • Outstanding communication skills, ability to own relationships and resolve issues proactively. • A hands-on approach to problem-solving, digging into the details to ensure no stone is left unturned. • Strong organizational skills and the ability to thrive in a fast-paced, constantly evolving environment. • Comfort using data and metrics to inform decisions and drive continuous improvements. • A strategic thinker who can balance big-picture goals with day-to-day execution.
🏖️ Benefits
• Competitive Salary • Grocery Vouchers $1500 monthly. • 12 days of vacation from the first year available after 90 days • 5 PTO days • Major Medical Health Insurance (MetLife) • Minor Medical Health Insurance (Axxa) • Dental Plan • Vision Plan • In Office parking • 7 days of Landing Stays per year
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