IT Support, NOC Engineer

🕒 May 29

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Langate Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

Healthcare Insurance • SaaS • Enterprise

Langate Software is a leading provider of software development services, focusing on helping businesses of all sizes achieve digital transformation. With over 20 years of experience, Langate specializes in creating innovative and secure solutions for enterprises, particularly in the healthcare industry. Their offerings include custom software development, legacy system migration, cloud migration, and data analytics. Langate is renowned for building strong dedicated teams and delivering quality IT solutions that enhance security, scalability, and automation. The company also provides services in AI and AR/VR integrations, making it a versatile partner for enterprise-level software needs.

📋 Description

• Handle L1/L2 technical support requests for business users and client environments. • Monitor customer infrastructure, cloud systems, servers, endpoints. • Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues. • Support Windows desktop, Windows Server, basic Mac OS. • Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios. • Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos or similar solutions. • Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue. • Communicate with third-party vendors and software support teams when deeper troubleshooting is required. • Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.

🎯 Requirements

• Strong experience in MSP, NOC, remote IT support, or outsourced infrastructure support. • Good practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD. • Experience with Windows Server and Windows desktop support. • Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches. • Experience with remote support tools such as TeamViewer, ScreenConnect or similar. • Experience with ticketing and documentation discipline. • Good written and spoken English for customer communication. • Ability to support several clients or environments at the same time without losing structure. • Ability to troubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly. • English - Upper Intermediate, French - Upper Intermediate

🏖️ Benefits

• Competitive compensation • B2B contract, paid sick leave • 20 days of paid vacation • Free English lessons • Flexible work schedule • Official holidays are non-working days • Paid courses and certifications • Coach / psychologist consultation • Workshops • Career development plan • Mentoring