Enterprise Success Engineer

🕒 September 29

🌐 Australia, Thailand, +4 more countries – Remote

🇦🇺 Australia – Remote 🇹🇭 Thailand – Remote 🇯🇵 Japan – Remote 🇳🇿 New Zealand – Remote 🇸🇬 Singapore – Remote 🇮🇩 Indonesia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 45 days.
• Jobs at this company usually fill in 39 days.
• No salary listed.

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Laravel

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2011

☁️ SaaS

🌐 Web 3

🏢 Enterprise

SaaS • Web 3 • Enterprise

Laravel is a popular web application framework for building modern, scalable web applications using PHP. It is known for its expressive and elegant syntax, which aims to simplify common tasks in web projects, making development a joyful and creative experience. Laravel comes with a wide ecosystem of tools and features, including server management, authentication, notifications, and job queues, allowing developers to build full-stack applications with ease. It offers solutions for serverless deployment, database management, and more, making it a comprehensive choice for developers worldwide.

📋 Description

• Serve as the primary technical point of contact for enterprise customers from onboarding through ongoing engagements • Guide onboarding and migration projects, including environment setup, private infrastructure and networking, database migrations, and more • Provide consultative technical guidance on best practices, deployment workflows, and application performance within managed infrastructure • Contribute to and leverage internal tooling to proactively monitor and address customer health and usage • Review key metrics to address risks before they become issues • Own bespoke challenges end-to-end, addressing real-time client needs and acquiring new skills to resolve complex issues • Create and document client-ready materials such as professional emails, written guides, and presentations • Advocate for customers internally by relaying product feedback and bespoke needs to Product and Engineering leadership • Build trusted relationships with client stakeholders and act as their go-to technical advisor • Own customer communication through technical onboarding, go-live, and scale-up activities • Occasionally make code-level recommendations and contribute to internal tooling

🎯 Requirements

• 2+ years of client-facing experience, directly engaging with clients across advisory, implementation, or ongoing operational cadences • Experience with Laravel, the framework, in a personal or professional capacity • Technical literacy of general web application constructs (frontend, backend, database, cache, object storage, asset bundling, etc.) and relevant cloud infrastructure/deployment strategies (compute, networking, storage, security, etc.) • Working knowledge of the commercial and technical tradeoffs of Cloud technologies, including concepts such as serverless, autoscaling, networking/bandwidth, databases, and other related concepts • Excellent written and verbal communication skills in English • Based in APAC timezones • Experience in a client-facing role, including management consulting, investment banking, technical account management, sales engineering, or related roles • Experience leading or directly supporting implementation, migration, or cutover efforts impacting production workloads • Experience writing code that has made it to production, including side/hobby projects • Experience working in a startup environment, in SaaS, PaaS, or IaaS companies • Personal or professional experience with cloud deployment platforms such as AWS, GCP, DigitalOcean, Laravel Forge, Laravel Vapor, Heroku, Vercel, or Railway • Side projects or contributions to open source projects

🏖️ Benefits

• Fully remote and globally distributed working environment • Option to attend Laracon conferences around the world • Paid time off (Vacation, Sick & Public holidays) • Family leave (Maternity, Paternity) • Company equity • Welcome kit with custom Laravel swag • Small tight-knit team where every developer counts

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