Product Manager – Customer Success

🕒 May 13

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Laserhub GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

☁️ SaaS

🏪 Marketplace

💰 Series B - Laserhub on 2022-06

B2B • SaaS • Marketplace

Laserhub GmbH is a German digital manufacturing platform that streamlines quoting, ordering, and delivery of custom metal and plastic parts for industrial customers. Customers upload CAD files, select materials and finishing options, and receive instant quotes and fixed delivery dates; Laserhub coordinates a network of producers to manufacture sheet metal, laser-cut, bent, CNC-turned, milled, and tube laser parts and offers additional services like grinding, coating, and certifications. The company focuses on B2B customers across the DACH region, emphasizes fast lead times, ISO 9001:2015-certified quality management, and operates a SaaS-style online ordering and marketplace model.

📋 Description

• You lead the entire product lifecycle in the Customer Success area with a high degree of ownership, from discovery and ideation, through prioritization and implementation, to continuous improvement. • You identify and evaluate the most important initiatives by understanding and contextualizing customer problems, company objectives, market trends, and competitive developments. • You define requirements, write clear user stories, and evolve the roadmap for your area. • You work closely with engineers, designers, and internal experts to solve complex problems, implement new ideas, and continuously improve existing features. • You regularly communicate with customers across multiple channels and represent their perspective within the company. • You analyze product performance and relevant metrics to ensure that goals are met. • In close collaboration with Marketing, Sales, and other Product teams, you ensure the right initiatives are implemented, successful product launches are enabled, and all relevant teams work together in alignment.

🎯 Requirements

• Degree in Engineering, Business, Computer Science/Software Development, Marketing, Data/Analytics, or a comparable field • At least 3 years of experience in software product management and with complex web technologies—ideally in customer-facing environments such as marketplaces, e-commerce, B2B platforms, or other digital platform models • Strong understanding of funnel analysis, automation, customer-centric optimizations, and system integrations • Very good analytical skills and at least 2 years of experience with data analysis tools such as SQL, Excel, data visualization/transformation tools, pivot tables, or comparable solutions • Basic technical understanding and an interest in modern technologies and AI-supported workflows are a plus • Excellent communication skills in German and English, both written and verbal • Enthusiasm for complex digital products and for digitizing a traditional industry • Independent, pragmatic, and solution-oriented working style with high personal initiative • Enjoyment of a fast-paced, entrepreneurial environment and a willingness to critically question existing processes

🏖️ Benefits

• Monthly voucher • Wellpass / EGYM or other options