Customer Enablement Trainer

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Latent

WebsiteLinkedInAll Job Openings

1 - 10 employees

At Latent, we're building medical language models to tackle the trillions of operational overhead weighing down healthcare. Our flagship product streamlines insurance authorization by analyzing EHR records and surfacing the most relevant data.

📋 Description

• Lead live virtual and onsite training sessions across clinical and operational user groups • Deliver role-based enablement that drives proficiency and reinforces best practices • Facilitate hands-on product walkthroughs, Q&A sessions, and office hours • Own go-live training execution to ensure customer readiness and successful launches • Create engaging training materials including decks, quick-start guides, videos, e-learning modules, and workflow job aids • Customize training based on clinical workflows, customer use cases, and user roles • Serve as a product expert across Latent’s features, workflows, and applied use cases • Assess customer training needs and recommend the right mix of live and asynchronous learning • Collect feedback and iterate on training programs to continuously improve quality and impact • Partner with Implementation and Account Management to align training with customer goals • Share frontline insights to inform product improvements and enablement strategy

🎯 Requirements

• 3–6+ years in customer enablement, training, or education within SaaS, healthcare technology, digital health, or clinical operations • Experience training clinicians or healthcare operational users strongly preferred • Background in implementation, customer success, or clinical education is a plus

🏖️ Benefits

• Competitive compensation, equity, and benefits • Work alongside leading experts in AI, healthcare, and product innovation