Customer Success Executive

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🕒 May 10

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LateralCare

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💰 $2.9M Seed Round - Lateral Care on 2024-07

LateralCare is an organization for which the provided text contains no substantive business details. The only visible content is short navigation-like fragments (“About revenue alai Our Team Contact Us”) and a CSS keyframes snippet, so the company’s product, service, and market are not specified. Based solely on the name, it could plausibly be related to healthcare or wellness, but that is speculative given the lack of supporting information.

📋 Description

• Own the Customer Relationship • Serve as the primary point of contact for an assigned customer portfolio, building trust from day one through go-live and beyond • Lead regular touchpoints that keep customers aligned, engaged, and moving toward their goals • Advocate for customers internally, bringing their needs, feedback, and challenges into every relevant conversation • Spot early warning signs, disengagement, shifting stakeholders, unresolved friction, and address them before they escalate • Drive Implementation & Adoption • Assist in implementation delivery, keeping customers on track through every onboarding milestone • Conduct structured post-go-live check-ins to deepen adoption and surface expansion opportunities • Flag missed milestones or adoption gaps early, partnering with the SVP of Customer Success on mitigation plans • Lead end-user training for client teams, from initial onboarding sessions through ongoing enablement, tailoring delivery to both frontline operators and senior stakeholders • Contribute to playbooks and documentation that help the team scale • Deliver Measurable Customer Value • Define success with each customer in concrete RCM terms: cash collections, denial overturn and prevention rates, first-pass yield, and AI agent performance • Contribute to outcome-focused QBRs by preparing customer data, progress updates, and narratives tied to customer goals • Keep a close pulse on adoption and health metrics, translating data into action • Ensure no renewal or churn risk ever comes as a surprise

🎯 Requirements

• 2–5 years in Customer Success, Implementation, or Account Management, with direct experience in healthcare technology or revenue cycle management (RCM) • Hands-on experience keeping projects on track, hitting milestones, and navigating obstacles • Strong relationship builder, able to earn trust quickly across varying levels of customer stakeholders • Clear, confident communicator in writing, conversation, and customer-facing settings, including delivering training to groups of end users with varying levels of technical comfort • Comfortable working with data to identify trends and inform action • Organized and accountable, able to manage multiple customers simultaneously without things falling through the cracks • Executive presence and a natural sales instinct, able to represent LateralCare's product with confidence, drive adoption and expanded usage, and hold a room with both frontline operators and senior healthcare leaders. • Exposure to AI-powered products, particularly experience setting realistic expectations with customers around what AI can and can’t do • Foundational understanding of agentic AI and the ability to explain it clearly to non-technical audiences • Experience at an early-stage or high-growth company where the playbook is still being written.

🏖️ Benefits

• Competitive salary with bonus opportunity • 401K Match Program & comprehensive health, dental, and vision coverage • Unlimited PTO & Remote Work