RAFM Analyst

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LATRO

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

📡 Telecommunications

💳 Fintech

🔒 Cybersecurity

Telecommunications • Fintech • Cybersecurity

LATRO is a data‑centric technology company that provides AI‑driven solutions and managed services for the telecommunications and fintech sectors. It specializes in telecom fraud detection and prevention (SIM box, bypass, SMS blaster and interconnect fraud), revenue assurance, telecom application managed services, and digital forensics, and it also offers analytics and reconcilation engines for digital finance and mobile money. LATRO combines patented detection technology, AI/ML analytics and operational managed services to help operators protect revenue, reduce fraud, and improve operational efficiency.

📋 Description

• Support LATRO’s global telecommunications revenue assurance and fraud management (RAFM) business • Perform a variety of RAFM functions across managed services projects including implementation, execution, and management of customized RA and FM controls • Identify and provide justification for suspected fraud activities and work with field teams in prosecuting and investigating fraud • Utilize existing RAFM tools to fulfill requirements • Design and implement customized RA and FM controls according to client business KPIs and specific assurance needs • Collect, analyze, and prepare data for Fraud Detection and Revenue Assurance reports • Assess qualitative data to identify trends, make logical deductions, and provide customer recommendations • Ensure RA and FM controls are executed on an hourly, daily, and weekly basis, escalating results which impact client business • Prepare regular reports and provide insightful presentations to customers, highlighting LATRO’s deliverables • Identify and track current fraud trends by reviewing database records and sources • Maintain and build new data sets and systems • Monitor mobile network activity and trends for potential fraud patterns • Effectively communicate with appropriate clients and colleagues to resolve fraud concerns • Maintain a high level of customer service while supporting clients • Work on projects aligned with Corporate and Departmental Objective using established guidelines, review, make decisions and document results • Provide internal and customer training • Monitor international trends for fraud and revenue assurance • Track product related incidents/tickets to identify possible implications within client deliverables • Ensure industry best customer service and client deliverables

🎯 Requirements

• Bachelor’s Degree in Business, Mathematics, Economics, Computer Science, Telecommunication engineering or related field • Working knowledge of GSM/UMTS technology • Excellent analytical, problem solving, and process improvement skills • Strong attention to detail and accuracy • Ability to build cross-cultural relationships (internal and external) • Functional understanding of mobile telecommunications systems and operations • Proficiency in MS Office Tools (Word, Excel, Access, Outlook) • Database (MySQL, MariaDB, MongoDB) query and usage skills a plus • Knowledge of working with various OSS/BSS systems and their respective data is a plus • High level of interpersonal, communication and presentation skills • Desire to learn about current wireless and computer technologies • Interest and competency in international business and culture • Foreign language fluency requirements (spoken and written): English (French and Arabic a plus)

🏖️ Benefits

• Competitive compensation package