AUTHEO
API • Web 3 • Blockchain
AUTHEO is a unique Layer-1 blockchain designed to be both developer and user-friendly. It supports a wide range of application development with unrivaled speed and low cost. Autheo serves as the backbone for innovative Web3 solutions, providing the infrastructure needed for scalable and secure projects. Additionally, it is part of Launch Legends, a project incubator focused on bringing impactful Web3 projects to life through collaboration and expert guidance.
Vice President of Support – Part Time Equity Cofounder
Job not on LinkedIn
October 9
AUTHEO
API • Web 3 • Blockchain
AUTHEO is a unique Layer-1 blockchain designed to be both developer and user-friendly. It supports a wide range of application development with unrivaled speed and low cost. Autheo serves as the backbone for innovative Web3 solutions, providing the infrastructure needed for scalable and secure projects. Additionally, it is part of Launch Legends, a project incubator focused on bringing impactful Web3 projects to life through collaboration and expert guidance.
📋 Description
• Lead Autheo’s global Support and Operations organization ensuring reliability, responsiveness, and trust across the Layer-0 Operating System (Layer-0 OS), Layer-1 blockchain, and developer ecosystem • Oversee the integration of human, automated, and AI-driven support processes within Autheo’s decentralized infrastructure • Design and lead Autheo’s global support strategy for decentralized infrastructure, validator operations, DevHub, APIs, SDKs, and enterprise integrations • Build and manage a multi-tier (L1–L3) global support system aligned with automation, human-in-the-loop, and governance workflows • Oversee 24×7 on-call rotations, escalation management, and performance dashboards ensuring SLA adherence and service continuity • Coordinate with Engineering and DevOps to continuously improve incident detection, remediation, and root-cause analysis processes • Implement AI-based triage, predictive analytics, and self-healing automation across all monitoring and ticketing systems • Define guardrails and governance controls for automated responses to ensure transparency, traceability, and audit readiness • Lead continuous optimization of the integrated workflow model (Automated → Semi-Automated → Manual), driving measurable reductions in MTTR and human intervention rates • Oversee the developer support lifecycle—onboarding, SDK integration, technical assistance, and documentation feedback loops • Establish scalable communication channels across Discord, Slack, and DevHub that blend community self-service with professional enterprise support • Work directly with Managing Directors and the Executive Steering Committee to ensure operational decisions and performance metrics align with Launch Legends’ governance and compliance policies • Maintain unified dashboards and governance reports covering uptime, incident metrics, automation performance, and service reliability • Develop capability programs and certification pathways for support engineers and partners to maintain technical excellence across all tiers • Lead the design and validation of business-continuity and disaster-recovery frameworks specific to support operations • Partner with Security, Compliance, and Infrastructure teams to safeguard key systems and maintain operational integrity during crises.
🎯 Requirements
• 10+ years of leadership experience in technical support, site reliability, or operations for blockchain, cloud, or enterprise SaaS platforms • Proven ability to design and scale 24×7 global support programs integrating automation, observability, and governance controls • Strong knowledge of decentralized systems, blockchain node operations, and Layer-0/Layer-1 infrastructure • Expertise in monitoring, observability (Prometheus, Grafana, OTEL), CI/CD integration, and automated escalation systems (PagerDuty, Jira Service Management) • Demonstrated success in implementing AI-driven triage, predictive alerting, and self-healing support architectures • Experience coordinating enterprise SLAs, audit readiness, and multi-party governance reporting • Skilled in cross-functional leadership—aligning engineering, DevOps, security, and partner teams under unified operational standards • Excellent communication and crisis-management skills, with the ability to represent Autheo’s support organization to executive leadership, partners, and community stakeholders • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field preferred; certifications in ITIL, SRE, or DevOps disciplines are highly valued.
🏖️ Benefits
• This is a part time equity / token-based cofounder opportunity • You will receive equity in Launch Legends, Autheo, and the WFO Creator Network, along with token allocations in the Autheo blockchain • Salaried compensation is expected to begin within 4 to 5 months, following our node, token sales or funding.
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