Associate Solutions Consultant – Temporary Contract

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Launchmetrics

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

👗 Fashion

💄 Beauty

B2B • Fashion • Beauty

Launchmetrics is an innovative and dynamic international company specializing in brand performance for the Fashion, Lifestyle, and Beauty industries. Formed from a merger of Augure and Fashion GPS, Launchmetrics has established itself as a leader in influencer marketing software and technology solutions. The company supports brands with comprehensive services in influencer relationship management, media monitoring, and analytics to drive brand visibility and engagement. With a global presence, Launchmetrics continues to evolve its platform and capabilities, having acquired key players in the industry to strengthen its data and analytics offerings. Known for a vibrant and inclusive work culture, Launchmetrics prides itself on innovation, diversity, and customer focus, backed by strong financial growth and investment.

📋 Description

• Own and oversee end-to-end project execution of client migrations from our legacy PR monitoring platforms to the Launchmetrics tools, ensuring delivery before agreed customer due dates. • Engage directly with customers to understand their needs, goals, and timelines, and translate these into clear migration plans. • Monitor project progress, proactively flagging risks and coordinating with all relevant teams to keep migrations on track. • Execute migration activities, including platform setup, testing, validation, and go-live preparation to ensure migration requirements and business objectives are met. • Develop and deliver customer training sessions tailored to different user groups, use cases, and levels of platform maturity. • Coordinate training schedules and stakeholder participation across global customer teams. • Support customers through go-live and early adoption, ensuring users are confident and able to effectively leverage the platform. • Act as the key liaison between Product, Sales and Post-Sales teams throughout each migration. • Facilitate alignment across internal stakeholders to ensure a seamless handover and a consistent customer experience. • Organise and lead cross-functional meetings, follow-ups, and status updates related to ongoing migrations. • Build trusted relationships with customers, acting as their primary point of contact for migration-related queries and communications. • Work alongside technical teams to design and implement tailored solutions that address each customer's specific requirements. • Ensure customers feel supported and informed at every step, from scoping through to go-live. • Adopt a data-driven approach to track migration KPIs, project timelines, and customer outcomes. • Contribute to internal reporting and feedback loops that help improve the migration process over time. • Identify patterns and insights from migration data to proactively improve delivery quality with the Brand Insights team.

🎯 Requirements

• Experience in project management, customer success, solutions consulting, or a related client-facing role. • Strong organisational skills with the ability to manage multiple projects simultaneously across different teams and timelines. • Excellent communication skills, both written and verbal, with the ability to engage confidently with customers and internal stakeholders at all levels. • Proven ability to coordinate across cross-functional teams and drive alignment towards shared goals. • A customer-first mindset with a genuine desire to deliver value and ensure a positive experience. • Comfortable working with data to track progress and make informed decisions. • Fluent in English. • Familiarity with SaaS platforms, media monitoring, or PR/communications tools (extra credit). • Experience working in or alongside Fashion, Lifestyle, or Beauty industries (extra credit). • Experience with migration or onboarding projects in a B2B environment (extra credit).

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities • Learning and development allowance • Support for establishing your home office • Benefits package tailored to each location