Account Manager – B2B

🕒 May 5

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Laundryheap

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 B2C

🚗 Transport

💰 Series A on 2021-02

B2C • Transport • Consumer Services

Laundryheap is a global laundry and dry cleaning service that offers delivery within 24 hours. Customers can access their service through a mobile app, which is available in various languages across multiple countries including those in Europe, the Americas, Asia/Pacific, and the Middle East. With a focus on convenience and rapid service, Laundryheap serves a wide range of international markets.

📋 Description

• Manage a portfolio of 3 Large Key Accounts sat within the Retail sector. • Be the main point of contact for client questions, issues, and regular business discussions. • Run regular check-ins and quarterly reviews to understand client needs and performance. • Spot any risk of clients leaving and take action to retain them. • Handle contract renewals, pricing updates, and service agreements • Look for opportunities to grow each account through additional services or increased usage. • Work with the Business Development team to ensure a smooth handover of new clients. • Create simple growth plans for key accounts with clear targets. • Track account performance and highlight any risks or opportunities • Support new clients during onboarding to ensure a smooth start. • Help clients understand how to use the platform and services effectively. • Work with Operations and Logistics to align schedules and service delivery • Keep all client information and updates accurate in the CRM system • Share regular updates on account performance with the Commercial Director • Support forecasting by tracking expected revenue and volumes

🎯 Requirements

• 2–5 years of experience in B2B account management, ideally in areas like logistics, hospitality, facilities management, or service-based businesses. Not mandatory • Proven ability to retain and grow client accounts • Strong communication and relationship management skills, including working with senior stakeholders • Comfortable using data, CRM systems, and reports to manage accounts • Confident, professional, and clear in communication • Able to manage your own workload and handle multiple clients independently • Right to work in the UK • Experience in hospitality, short-let or serviced accommodation, facilities management, or laundry services • Familiarity with CRM tools like HubSpot and basic data reporting • An existing network in hospitality, Airbnb management, or corporate services • Experience working in a fast-growing or scale-up business environment