Field Service Technician, Coffee and Espresso Equipment

🔥 18 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Lavazza Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

👥 B2C

🛍️ eCommerce

B2B • B2C • eCommerce

Lavazza Group is a renowned coffee brand known for producing high-quality coffee products. Established in Italy, Lavazza is committed to sustainability and innovation in the coffee industry, providing a wide range of coffee blends for both the retail and food service sectors. The company emphasizes customer satisfaction while enhancing the online experience through its website, which utilizes cookies to optimize performance and personalization.

📋 Description

• Serve as the primary technical liaison for assigned territory, supporting service-related sales initiatives and customer escalations. • Provide technical training and re-education to distributor partners and field teams on equipment capabilities, maintenance, and troubleshooting. • Monitor and improve key performance metrics such as first-time fix rate, asset uptime, and service response time. • Conduct site visits for installations, demos, and escalated service issues to ensure customer satisfaction and operational excellence. • Collaborate with Account Managers and Distributor Managers to identify service gaps and implement corrective actions. • Manage spare parts inventory and ensure compliance with standard operating procedures and safety protocols. • Support the rollout of new equipment and technical programs in the field. • Other duties as assigned

🎯 Requirements

• 5+ years of experience in technical services, field operations, or service-related sales roles. • Strong understanding of commercial equipment maintenance and troubleshooting. • Proven ability to work independently and manage a territory with minimal supervision. • Excellent communication and interpersonal skills; ability to influence without authority. • Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite. • Willingness to travel within the assigned territory. • Experience working with distributor networks or in a B2B service environment. • Ability to analyze service data and translate insights into actionable improvements. • Customer-first mindset with a proactive approach to problem-solving.

🏖️ Benefits

• Competitive Medical, Vision, Dental Benefits • 401K Package • Employee Assistance Program • Ability to be barista certified • Tuition Reimbursement • Performance Development Plans • Employee Discounts • Flexible business casual dress code - jean friendly! • Free coffee, anytime!