Field Service Engineer

🕒 March 31

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

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Ipsen USA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1948

Manufacturing

Ipsen USA is a company that specializes in the design and production of advanced vacuum and atmosphere furnaces used in heat treatment and brazing processes. With a strong commitment to innovation and customer support, they offer expertly engineered solutions backed by a comprehensive service for the lifetime of the equipment. Ipsen operates centers of excellence in Germany and the United States, providing reliable and precise results for their clients worldwide. The company is focused on enhancing furnace performance with ongoing innovation and technical expertise, aiming to boost the operational capabilities of their diverse client base.

📋 Description

• Plans and coordinates assignments as directed by the HUB Lead or Regional Service Manager. • Installs and starts up new equipment, or modifies existing equipment at customer's facility. • Reviews project scope of supply and budget allowance, and work within the allocated parameters. • Executes and identifies technical issues and service jobs of heat treatment equipment at the customer site. • Reviews equipment reports and documentation from the customer and other field representatives to aid in troubleshooting equipment faults. • Analyzes results and makes recommendations for repair or replacement of faulty components. • Coordinates problem solving activities through central support structure, including Tech Support, AMS Parts group, Engineering, or Customer Service Managers. • Identifies and promotes up-/cross-selling potential for services of heat treatment equipment at the customer site. • Functions as first point of contact for customers with existing service contracts. • Plans and schedules service jobs in coordination with the Regional Service Manager. • Accurately and timely records hours worked, job assignments, and submits expense reports. • Documents performed service jobs and records possible warranty claims. • Trains on essential skills through workshops, bulletins, and on-the-job shadowing, based on field insights and company offerings. • Develops and conducts customer training on the equipment in a safe manner.

🎯 Requirements

• High School Diploma or GED equivalent required. • 2 years of related industrial equipment operation and/or maintenance experience and completion of an intensive industry training program or 4+ years of related industrial equipment operation and/or maintenance experience. • Experience in equipment calibration, pyrometry, vacuum, thermal and TUS experience preferred. • Must have a current, valid driver’s license and service automobile insurance coverage as stated in the Ipsen Travel Policy. • Ability to travel up to 90% of the time, mostly domestic with occasional international. • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. • Ability to promote a professional appearance and represent Ipsen positively. • Ability to calculate figures and amounts, proportions, percentages, area, circumference, and volume. • Ability to apply concepts of basic algebra and geometry, service area, volume, and pressures. • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • Knowledge of basic computer operations and software programs. • Possess strong mechanical and electrical aptitude and skills. • Possess good problem-solving and troubleshooting skills with hands-on mentality. • Ability to work independently with minimal supervision and key decision-making skills. • Possess strong customer service focused mentality.

🏖️ Benefits

• Drug Free Workplace