Customer Experience Manager

November 25

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Lavu Inc.

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SaaS • B2B

Lavu Inc. is a provider of iPad-based point-of-sale (POS) software and integrated restaurant management solutions tailored for food and beverage businesses. Their platform offers POS, online ordering, kitchen display systems, payment processing, payroll, loyalty, and integrations to help restaurants streamline operations, accept payments, manage menus and reporting, and scale across locations. Lavu primarily serves quick-service, full-service, and specialty food venues and is delivered as a cloud-based software service for businesses.

51 - 200 employees

Founded 2010

☁️ SaaS

🤝 B2B

📋 Description

• Manage a portfolio of clients in your assigned territory, serving as their primary point of contact and building lasting relationships through in person, phone and email interactions. • Understand clients' business goals, challenges, and requirements to effectively tailor our solutions and services. • Provide regular updates and guidance to clients, keeping them informed of new features, functionalities, and industry best practices. • Collaborate with internal teams, including sales, support, and product, to address client needs and ensure a seamless customer experience. • Advocate for clients within the organization, acting as a voice of the customer and providing feedback to improve our products and services. • Proactively identify opportunities for upselling and cross-selling, working closely with the sales team to expand client relationships and revenue. • Monitor client usage and adoption of Lavu Systems, identifying areas for improvement and providing recommendations to drive success. • Stay up to date with industry trends, competitive landscape, and market insights to better serve clients and provide strategic guidance.

🎯 Requirements

• Proven experience as a Customer Experience Manager or similar role, preferably in a SaaS or technology-driven environment. • Exceptional relationship-building and communication skills, with the ability to establish rapport and trust with clients. • Strong problem-solving and analytical skills, with the ability to understand complex business needs and recommend effective solutions. • Customer-centric mindset with a genuine passion for helping clients succeed. • Technical aptitude and ability to quickly grasp and effectively communicate technical concepts to non-technical audiences. • Excellent organizational skills, with the ability to manage multiple clients and priorities simultaneously. • Self-motivated, proactive, and able to work independently in a remote environment. • Experience working remotely and collaborating effectively with virtual teams. • Previous experience in the restaurant industry or familiarity with point-of-sale systems is a plus.

🏖️ Benefits

• None specified