Director of Operations, Service Delivery

🔥 43 minutes ago

🌐 Mexico, Peru, +2 more countries – Remote

🇲🇽 Mexico – Remote 🇵🇪 Peru – Remote 🇨🇴 Colombia – Remote 🇺🇾 Uruguay – Remote

💵 $120k - $135k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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LawnStarter

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

👥 B2C

🏪 Marketplace

🏠 Real Estate

💰 $10.5M Venture Round on 2019-11

B2C • Marketplace • Real Estate

LawnStarter is a service platform that provides affordable lawn care services at the click of a button. With fast online ordering, quality service, and a user-friendly app, LawnStarter allows customers to easily schedule and manage lawn maintenance services. These include lawn mowing, fertilization, bush trimming, and weeding. The company partners with local professionals to ensure reliable and insured services while supporting small businesses. LawnStarter offers its services across numerous locations in the United States, aiding customers in keeping their lawns beautiful and well-maintained.

📋 Description

• Build Service Delivery into a dedicated operational function from the ground up • Define job completion and service-speed standards across all service verticals and delivery models • Measure adherence to service standards and design processes, incentives, and real-time interventions • Test interventions with Pros and customers in the field to improve performance • Identify opportunities to increase customer and Pro retention and lifetime value • Drive retention initiatives cross-functionally with Product, Data, and Support • Take unscoped company-wide problems from initial investigation through fully running, automated systems • Build AI-first analysis, tooling, process automation, monitoring, agents, and pipelines using Brain • Own outcomes end to end, from recommendations through execution • Establish KPIs, SOPs, clear ownership, and operational systems • Report directly to the COO as an individual contributor with no direct reports initially

🎯 Requirements

• Elite AI builder experienced with agentic systems, agents, evaluations, context engineering, and guardrails • Keeps up with frontier AI capabilities and applies them quickly • Experience taking ambiguous, cross-team operating problems from zero to running systems as an individual contributor • Experience in a marketplace or another multi-sided business • Strong execution and follow-through from recommendation through implementation • Ability to collaborate cross-functionally without formal authority • Data-driven approach, including building queries or dashboards • Comfortable working in unresolved ambiguity • Degree in analytics, business, or a related field • 7+ years of experience in marketplace operations or equivalent roles • English resume required

🏖️ Benefits

• Fully remote • Flexible PTO measured on outcomes, not hours logged

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