HR Generalist – Support Center

🕒 May 6

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LeadVenture™

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

B2B • Automotive • SaaS

LeadVenture™ is a company that provides a range of technology platforms and digital tools designed to enhance the success of dealerships. Their services cater to over 40,000 dealers in industries such as powersports, marine, RV, trailer, outdoor power equipment, agriculture, heavy equipment, heavy truck, tire, service, and non-franchise auto dealerships. LeadVenture offers solutions including customizable websites, inventory and lead management, and automated email marketing to drive sales. Additionally, they connect OEMs with dealers to enhance brand presence and facilitate seamless transactions. Their mission focuses on fueling dealer growth through advanced digital tools and integrations.

📋 Description

• Employee Contact Handling: Manage internal employee inquiries coming into the Employee Resource Center for resolution. • Decision Making: Making high judgment recommendations in the absence of clear guidance. • Process and Service Delivery Management (low to medium complexity). • Identify and eliminate root causes of high-volume contacts and defects. • Get alignment with HRSC Operation strategy to ensure seamless service delivery. • Project Management: Develop project plans, secure resources, and collaborate effectively across stakeholders and teams to define strategy, goals, and commitment to timelines and deliverables. • Communication/ Stakeholder management: Build and maintain successful partnerships with the respective HR team, Payroll teams, Program Stakeholders, and key business sponsors across the HR organization to remain up to date on their changes and business strategy. • Escalate broken processes to partner teams and recommend solutions to improve overall customer experience. • Process Improvement: Support process enhancements, process redesign, and best practice sharing. • Reporting: Create reports and present trends.

🎯 Requirements

• A completed Bachelor’s degree from an accredited university preferred. • An associate degree is required. • Proven ability to manage customer contacts in a fast-paced environment. • At least 3 years of equivalent work experience. • Basic US legislation knowledge pertaining to HR & Labor. Global is a plus. • Proven ability to identify process defects, make recommendations for process improvements, and implement process improvements. • Strong relationship building skills. • High degree in HR process and policy knowledge. • Experience working with senior leaders. • Ability to work in a fast-paced environment where focus is on growth and scale. • Exceptional ability to collaborate with and grow a team. • Bilingual (Spanish) required.

🏖️ Benefits

• Remote work options