Integration Support Engineer

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November 6

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Lean Tech

WebsiteLinkedInAll Job Openings

B2B • Recruitment • SaaS

Lean Tech is a staff augmentation company that specializes in offering businesses the talent and support they need through a proven nearshore and offshore model. The company helps in establishing remote satellite offices in Latin America and the Philippines, building mission-critical teams across various business functions such as operations, technology, marketing, and sales. Lean Tech focuses on workforce optimization, providing tailored solutions to align people, processes, and technology to enhance customer experiences while minimizing costs. The company also emphasizes social impact by engaging in corporate social responsibility initiatives.

501 - 1000 employees

🤝 B2B

🎯 Recruiter

☁️ SaaS

📋 Description

• Provide frontline technical support for the Boomi AtomSphere platform, troubleshooting integration issues related to configuration, networking, and performance tuning. • Design and implement robust and scalable integration processes, including the configuration of connectors, data transformation logic, error handling, and logging. • Support and maintain both real-time (API, REST, SOAP) and batch (SFTP, filebased) integration workflows to ensure seamless data exchange between systems. • Diagnose root causes of complex integration failures, delivering effective technical solutions and collaborating with engineering or product teams on escalated issues. • Monitor system health and integration performance by reviewing logs, troubleshooting job failures, and ensuring overall platform reliability and data integrity. • Engage directly with customers via virtual meetings, chat, and email, managing support cases from initiation through to successful resolution. • Collaborate with internal teams to provide product feedback and communicate enhancement requests based on customer interactions and support trends. • Participate in a rotational on-call schedule to provide critical after-hours and weekend support for urgent integration issues.

🎯 Requirements

• At least 2 years of technical, customer-facing support experience, preferably with Boomi or a similar iPaaS platform. • Extensive experience with SQL scripting (TSQL/DDL/DML), with a preference for SQL Server. • Strong proficiency in designing and supporting inbound and outbound interfaces for various transaction sets. • Experience with both real-time (API/REST/SOAP-based) and batch (SFTP/file-based) integration workflows. • Proficiency in scripting languages such as JavaScript, Groovy, or Java for data manipulation. • Practical experience working in an Agile/Scrum environment. • Working knowledge of relational databases and familiarity with database and network fundamentals. • Familiarity with ticketing systems like ServiceNow or Jira. • Knowledge of CI/CD processes, DevOps workflows, containerization (Docker/Kubernetes), and Infrastructure as Code tools (Terraform). • Practical experience with cloud platforms (AWS, Azure, GCP), including familiarity with deployment and configuration.

🏖️ Benefits

• Professional development opportunities with international customers • Collaborative work environment • Career path and mentorship programs