SalesPro Specialist – High-Volume

Job not on LinkedIn

🕒 March 2

🌽 Illinois, Maryland – Remote

🌽 Illinois – Remote 🦀 Maryland – Remote

💵 $60k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤑 Sales

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Leap

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

🤝 B2B

SaaS • B2B

Leap is a SaaS CRM and in-home sales platform built for roofing, remodeling, and other residential construction contractors. It streamlines estimating, proposals, dynamic contracts, payment processing, subcontractor and customer portals, and field sales workflows while integrating with partners like QuickBooks, GreenSky, EagleView, and Angi. Leap targets B2B customers (roofers, remodelers, windows & doors, HVAC, plumbing and general contractors) to help them win, manage, and scale more jobs.

📋 Description

• Conduct engaging, hands-on training sessions via Zoom to ensure customers effectively utilize the software. • Oversee customer onboarding projects from initiation to completion, ensuring timely delivery and adherence to project plans. • Provide in-depth training on backend functionalities and configure software settings to align with customer requirements. • Address customer requests by devising innovative solutions and ensuring their business needs are met. • Implement project management best practices, including time tracking, development and maintenance of detailed project plans, and clear, consistent communication. • Proactively identify potential issues, risks, and concerns during the onboarding process and take appropriate actions to mitigate them. • Assist in developing and executing educational programs to support new business initiatives, ensuring customers are well-informed and empowered. • Work collaboratively with various departments within Customer Success to ensure customer accounts are configured to meet their business needs. • Gain an in-depth understanding of the customer’s sales processes and the SalesPro application to provide tailored solutions. • Serve as a driving force in delivering a positive and seamless customer onboarding experience, ensuring high levels of satisfaction and success.

🎯 Requirements

• Associate or Bachelor’s degree in a relevant field. • 1-2 years of experience using, supporting, or troubleshooting web-based applications. • 1-2 years of experience in an external client-facing role, demonstrating strong customer service skills. • 1-2 years of experience with software implementation, showcasing the ability to guide clients through the setup process. • 1-2 years of project management experience, including planning, executing, and overseeing projects to ensure timely completion. • Nice to Have: Experience working in fast-paced startup environments, demonstrating adaptability and the ability to thrive in rapidly changing, dynamic settings. • Excellent written and verbal communication skills to effectively convey information and instructions. • Strong technical, analytical, and troubleshooting skills to address and resolve client issues. • Strong organizational skills with the ability to manage multiple tasks and projects simultaneously. • Exceptional attention to detail and accuracy in all work. • Ability to prioritize tasks and manage workload efficiently in a high-volume, deadline-driven environment.

🏖️ Benefits

• Affordable Health & Wellness Coverage – comprehensive and competitive benefits package, starting the first of the month following your hire date. • Invest in Your Future – 401(k) company match to help you build financial security. • Time to Recharge – We believe time to rest and recharge matters. Leap offers a Flexible Time Off (FTO) policy, 10 paid sick days, and 8 paid company holidays. • Comprehensive Employee Assistance Program (EAP) – resources to support your mental health, financial well-being, and everyday challenges. • Exclusive Discounts with LifeMart (via ADP) – save on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more! • MoveSpring Wellness App – stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you! • Culture & Team-Building Activities – we love to connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit!