Principal Customer Success Manager

🔥 3 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

LEAP Digital Marketing GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🛍️ eCommerce

☁️ SaaS

🤝 B2B

eCommerce • SaaS • B2B

LEAP Digital Marketing GmbH is a conversion-focused digital marketing agency based in Berlin. The company specializes in SEO and conversion rate optimization (CRO) services, helping businesses improve their online presence and maximize revenue by enhancing customer journeys. Using a unique blend of data-driven insights and scientific approaches, LEAP Digital offers strategic online marketing solutions tailored to the needs of over 800 companies in the DACH region. Their team of experts works with clients such as E. ON and Parfumdreams to deliver measurable improvements in website performance through innovative A/B testing and other optimization strategies.

📋 Description

• Responsible for selected key accounts • Build and maintain trusted relationships with decision-makers and stakeholders • Lead strategic customer discussions and business reviews • Develop long-term customer strategies • Ensure customer retention and contract renewals • Early identification of risks and churn indicators • Develop initiatives to increase customer value • Identify cross-sell and upsell opportunities • Develop business cases and growth initiatives • Proactively nurture and grow existing customer relationships • Support strategic customer projects • Work closely with SEO, CRO and delivery teams • Translate technical topics into business value • Ensure a shared understanding of customer goals and priorities

🎯 Requirements

• Several years of experience in Customer Success, consulting, Key Account Management or a comparable role • Experience supporting complex e-commerce clients • Understanding of digital business models, e-commerce and data-driven marketing • Ability to connect operational measures with strategic business objectives • Strong analytical skills and an entrepreneurial mindset • Excellent communication skills at all levels • Ability to distill complexity into clear, concise messages • High level of initiative and a strong sense of responsibility • Strong hands-on mentality • Confident presence when interacting with business units, management and C-level stakeholders

🏖️ Benefits

• Subsidized fitness program • 100% mobile office (remote) or hybrid working options • Continuous development through transparent career paths