Leap Tools
AR/VR • eCommerce • Retail
Leap Tools is a company specializing in augmented reality (AR) technology, offering innovative tools designed to enhance sales and consumer experiences. Their mission is to beautify spaces by making it faster and easier for consumers to realize their vision through their room visualizer, Roomvo. Leap Tools partners with both local retailers and global brands to bring unprecedented realism to room visualization, striving to impact the home decor industry significantly.
Customer Success Manager – Mid-Market
November 5
Leap Tools
AR/VR • eCommerce • Retail
Leap Tools is a company specializing in augmented reality (AR) technology, offering innovative tools designed to enhance sales and consumer experiences. Their mission is to beautify spaces by making it faster and easier for consumers to realize their vision through their room visualizer, Roomvo. Leap Tools partners with both local retailers and global brands to bring unprecedented realism to room visualization, striving to impact the home decor industry significantly.
📋 Description
• Manage the customer life cycle for our largest customers • Be responsible for key metrics such as Customer Health, Retention, and Expansion • Become a trusted partner to your customers to better understand their needs and help them achieve their goals • Engage as a mentor across the wider Customer Success team • Serve as a key voice of our customers to our internal teams and partner with other internal teams to drive best-in-class customer experiences • Maintain impeccable records in our Customer Success software • Actively and routinely engage with your customers to assess their priorities, identifying opportunities to further promote the Roomvo Platform
🎯 Requirements
• At least 1 year of experience in a Customer Success or Account Management role • Direct experience working with Enterprise customers and managing a book of business • Ability to quickly learn and prioritize technically complex processes and tasks • Professional and comfortable engaging C-suite executives • Comfortable in the Google Workspace (including using spreadsheets and Google Docs), and Salesforce • Clear communication skills, both written and verbal • Experience in SaaS is a plus • Bonus asset: Fluency in a second language
🏖️ Benefits
• Work anywhere in the world for up to 3 months! • Generous time off • Parental leave program • Work-from-home stipend • Birthday day off
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