Intercultural Program Specialist, English Speaker

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🔥 19 minutes ago

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Learnlight

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

📚 Education

☁️ SaaS

👥 HR Tech

💰 Private Equity Round on 2023-03

Education • SaaS • HR Tech

Learnlight is a global EdTech company that specializes in delivering language, intercultural, and communication skills training to corporations worldwide. With over 15 years of experience, Learnlight leverages innovative technology and a proven methodology to virtualize and digitally transform training programs. The company offers a comprehensive range of solutions, including virtual, digital, and face-to-face blended training, tailored to meet the needs of HR, Learning & Development, and Global Mobility leaders. Learnlight serves over 1200 corporate clients, providing services in 180 countries, with a focus on supporting employees in a multilingual and multicultural workplace. Its platform is known for world-class engagement and seamless integration, making Learnlight a strategic partner for many of the world’s leading organizations.

📋 Description

• Manage training programs end-to-end from authorization through delivery, ensuring service level agreements, client provisions, and high customer service standards are met • Support client growth and profitability by maximizing existing client revenue, converting authorizations and initiations, and identifying up-sell and cross-sell opportunities • Welcome learners, understand their needs, resolve issues, and escalate non-standard programs or complaints • Manage and support the global trainer network • Maintain knowledge of trainers’ certifications and skills • Guide trainers through day-to-day challenges and match them with learners based on needs, location, and objectives • Collaborate with internal teams and client representatives to investigate and resolve learner feedback, low ratings, exceptions, and program-related issues • Maintain accurate program data and documentation, including platform records, tracking files, billing, payments, invoicing, and timely client reporting • Serve as the single point of contact for training program coordination • Report to the Regional Manager for Client Success Partnerships

🎯 Requirements

• Advanced English proficiency • Advanced Microsoft Office Suite skills • Previous experience working in an international or multicultural company • Ability to collaborate effectively across cultures and with globally distributed teams • Strong organizational and time management skills • Excellent written and verbal communication skills • Confidence and willingness to communicate directly with stakeholders by phone • Strong intercultural sensitivity and awareness • Background or experience in intercultural skills and competencies • Ability to remain calm and effective under pressure • Ability to manage multiple priorities and adapt to changing situations • Knowledge of an additional language is a bonus, not a requirement • Knowledge of the SIETAR network is a benefit, not a requirement • Résumé must be submitted in English

🏖️ Benefits

• Remote work from home culture • Options to collaborate with colleagues in regional offices (if applicable) • Generous paid time off • Public and personal holidays • Two company-wide days off per year • Language learning • Masterclasses • Professional development opportunities • Coaching and constructive feedback • Virtual wellbeing sessions • Team-building activities • Informal social clubs • Intercultural Assessment • Referral bonus through the Recommend a Friend program (conditions apply) • Diversity, Equity, Inclusion Workplace Certification and commitments