Customer Experience

Job not on LinkedIn

🔥 12 minutes ago

🇧🇷 Brazil – Remote

💵 R$5k / month

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Leevin Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📦 Logistics

🏨 Hospitality

✈️ Travel

Logistics • Hospitality • Travel

Leevin Group is a hostel operator located in the heart of Dublin, providing accommodation options like Leevin Hostel George and Leevin Hostel Mountjoy. Focused on creating a welcoming environment for tourists, Leevin Group promotes an immersive experience in Dublin's culture and nightlife, while offering amenities such as game rooms, study rooms, and free WiFi. The hostels are conveniently situated to allow guests easy access to major attractions and local entertainment.

📋 Description

• Serve as the community point of contact between residents and the Customer Experience team • Ensure responses are provided within the SLA • Reinforce House Rules and the License Agreement in an educational and constructive manner • Guide residents through maintenance, cleaning, replacement, notice, and other processes • Monitor conflicts and take preventive action • Identify recurring complaint patterns • Keep records organized in Freshdesk and direct messages (DMs) • Work closely with Property Management, Sales, and Collections • Provide direct support to resident community management • Strengthen the customer experience across the properties

🎯 Requirements

• Fluency in English • At least 1 year of experience in customer experience, guest support, or community management • Ability to manage multiple channels simultaneously, including chat, email, and tickets • Familiarity with digital tools such as Freshdesk, Zoho Suite, WhatsApp Business, and Google Workspace • Spanish is a significant advantage • Strong organizational and prioritization skills, with the ability to manage multiple open cases without losing context • Calm, clear, and structured communication • Emotional resilience and a solution-oriented approach under pressure • Ability to set boundaries with kindness • Respectful demeanor, even in emergency situations • Engagement as an independent contractor (PJ) • Availability to work Monday through Friday, from 7:00 a.m. to 4:00 p.m.