Operations Manager

🔥 30 minutes ago

⚔️ Virginia, Washington – Remote

⚔️ Virginia – Remote ☕ Washington – Remote

💵 $92.3k - $166.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

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Leidos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🔒 Cybersecurity

🔬 Science

Defense • Cybersecurity • Science

Leidos is a leading systems integrator in science, technology, and engineering, providing solutions that transform and enable the missions of its customers. The company operates across various markets, including aviation, defense, energy, government, healthcare, intelligence, science, and space. Leidos is involved in AI, digital modernization, cyber operations, and integrated and mission software systems. With a commitment to diversity, equity, inclusion, and sustainability, Leidos also engages in charitable efforts and community enrichment programs. Additionally, it contributes to developing solutions for counter-unmanned aerial systems and electric vehicle infrastructure for military applications.

📋 Description

• Provide leadership and execution oversight for operational support services • Manage day-to-day operational support across SEC Data Center, EOC/NOC, and DR teams • Assign tasks, priorities, and deliverables to ensure timely completion of contract requirements • Organize, direct, and coordinate multi-team execution across routine operations and planned changes • Oversee incident detection, triage, escalation, and coordination to restore service with minimal mission impact • Lead operational response for major incidents and outages • Create, implement, and maintain operational standards and procedures for repeatable service delivery • Monitor and report status of project/work plans, dependencies, risks, and deliverable completion • Provide regular operational updates to SEC and program leadership

🎯 Requirements

• Must meet contract requirements • Ability to obtain and maintain SEC Public Trust (or higher if required) • Bachelors degree in Information Technology, Computer Science, Engineering, or a related field • Minimum 12 years of related IT operations experience • At least 10 years managing teams providing operational support to Data Centers, EOC/NOC, and DR • Experience organizing, directing, and coordinating the planning and execution of operational tasks and deliverables • Operational support management across Data Centers, EOC/NOC, and DR environments • Task assignment, workforce coordination, and deliverable management • Ability to organize, direct, and coordinate planning and execution of assigned work • Development and implementation of operational standards and procedures • Translation of high-level work plans into detailed team assignments • Monitoring and tracking progress of projects and work plans • Experience supporting SEC or other U.S. federal civilian agency enterprise IT operations contracts (preferred) • Experience leading 24x7x365 operations teams across geographically distributed environments (preferred) • Hands-on experience with ITSM and monitoring platforms (e.g., ServiceNow, Datadog, or equivalent) (preferred) • Experience leading DR exercises and operational readiness activities across on-premises and cloud-connected environments (preferred) • Strong working knowledge of ITSM/ITIL-aligned service management and continuous service improvement practices (preferred) • ITIL 4 Foundation (or higher) (preferred) • PMP (preferred) • CompTIA Security+ (preferred)

🏖️ Benefits

• competitive compensation • Health and Wellness programs • Income Protection • Paid Leave • Retirement