Training and Quality Manager – Healthcare Operations

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🔥 4 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Imagenet LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

🛍️ eCommerce

☁️ SaaS

💰 Private Equity Round on 2022-12

Healthcare Insurance • eCommerce • SaaS

Imagenet LLC is a leading provider of business continuity services for healthcare organizations, specializing in digital mailroom solutions, claims adjudication, contact center operations, and workflow management. With over two decades of experience and a reputation for enhancing efficiency and accuracy, Imagenet partners with health plans to streamline processes and improve member satisfaction. Their services are designed to reduce claims turnaround times, increase processing capacities, and lower contact center wait times. By integrating scalable solutions tailored to specific needs, Imagenet enables healthcare organizations to accelerate productivity and mitigate operational challenges.

📋 Description

• Lead quality assurance and training programs supporting healthcare operations. • Develop and maintain standardized onboarding and certification programs for claims and/or contact center teams. • Conduct QA audits, side‑by‑side coaching, and training sessions to improve operational performance. • Support underperforming teams through targeted training and QA interventions. • Establish and maintain QA scorecards and ensure consistent scoring standards. • Participate in internal and client-facing calibration sessions to align quality expectations. • Analyze QA trends and identify root causes for errors, performance gaps, and training needs. • Partner with Operations leaders to implement improvement initiatives. • Track and report QA performance, training completion, and certification results. • Ensure training and QA processes comply with HIPAA and client-specific requirements.

🎯 Requirements

• Minimum 5–7 years of experience in healthcare operations, particularly claims adjudication. • At least 2–3 years in a QA, training, or quality leadership role. • Strong knowledge of healthcare claims processing (Professional and/or Institutional). • Experience conducting QA audits and facilitating training or coaching sessions. • Ability to analyze quality trends and implement corrective training initiatives. • Strong communication skills and ability to collaborate with operations leaders and stakeholders.

🏖️ Benefits

• Remote work offered • Equipment provided • Paid training to set you up for success • Comprehensive benefits: Medical, Dental, Vision, Life, HSA, 401(k) • Paid Time Off (PTO) • 7 paid holidays • A supportive team and a company that values internal growth