Custodial Operations Analyst

🔥 10 minutes ago

🇺🇸 United States – Remote

💵 $55.8k - $60.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🚗 Transport

💸 Finance

💳 Fintech

💰 $310M Post-IPO Debt on 2020-06

Transport • Finance • Fintech

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Process internal bank transfers and wires accurately. • Reconcile depository and intermediary bank accounts. • Facilitate money movements for HSA contributions and distributions. • Facilitate money movements for consumer investment transactions. • Coordinate and facilitate sub-custodian processing for financial institutions. • Manage Contribution Exception processing from partner notification through resolution. • Provide input and support in streamlining processes within the HSA Custodian Operations. • Contribute to the development and maintenance of procedures related to HSA Custodian Operations. • Maintain positive vendor relationships to ensure smooth operational processes. • Collect and validate data from various internal and external sources to ensure the accuracy and completeness of HSA transactional records. • Perform routine analysis to support key operational functions, including daily account reconciliations, exception management, and the investigation of discrepancies. • Generate and distribute reports to monitor operational metrics, track service level agreements (SLAs), and provide leadership with insights into transaction volumes and trends. • Leverage data to identify opportunities for process automation, risk mitigation, and operational efficiency improvements. • Identify and escalate potential risks or control gaps in operational processes. • Investigate and resolve transaction discrepancies and errors in a timely manner, documenting the resolution process. • Respond to consumer and partner inquiries related to HSA Custodian processing such as tax reporting, unclaimed property, and contribution processing within service level agreement while demonstrating best-in-class customer service. • Support internal teams and report on external service level agreements. • Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes.

🎯 Requirements

• Bachelor’s Degree in business, finance, accounting or related field preferred but not required • Strong analytical and problem-solving skills with an exceptional commitment to accuracy and detail. • High proficiency with spreadsheet software (e.g., Microsoft Excel, Google Sheets). • Effective communication skills (both written and verbal) for collaborating with internal teams and external partners. • Excellent organizational and time-management abilities to manage multiple tasks in a fast-paced environment. • A proactive and self-motivated work ethic with the flexibility to adapt to change. • Must successfully pass a background investigation. • Direct experience with HSA/custodial operations or in a treasury or accounting role. • Strong customer service and interpersonal skills. • Experience with VLOOKUPs, pivot tables, MACROs and AppScripts. • Experience with wire transfer platforms and core banking systems. • Proven ability to adapt to change and take initiative on new projects. • 1-2 years of experience working in the Financial Services industry

🏖️ Benefits

• health, dental and vision insurances • retirement savings plan • paid time off • health savings account • flexible spending accounts • life insurance • disability insurance • tuition reimbursement