Lesaffre
Biotechnology • Agriculture
Lesaffre is a global leader in bioengineering and bioprocessing, specializing in the use of microorganisms and fermentation processes. Established in 1853, Lesaffre focuses on providing innovative solutions in the fields of baking, food taste and flavorings, fermented beverages, healthcare, animal care, plant care, biotechnology, and renewable chemicals. The company emphasizes research and development, with over 700 experts working worldwide to unlock the potential of microorganisms for human, plant, and animal nutrition and health. Lesaffre is committed to nourishing and protecting the planet through sustainable practices and industrial excellence.
Customer Services Manager
Job not on LinkedIn
October 4
🇺🇸 United States – Remote
💵 €70k - €80k / year
⏰ Full Time
🟠 Senior
🔴 Lead
💝 Customer Support
🦅 H1B Visa Sponsor
🗣️🇫🇷 French Required
Lesaffre
Biotechnology • Agriculture
Lesaffre is a global leader in bioengineering and bioprocessing, specializing in the use of microorganisms and fermentation processes. Established in 1853, Lesaffre focuses on providing innovative solutions in the fields of baking, food taste and flavorings, fermented beverages, healthcare, animal care, plant care, biotechnology, and renewable chemicals. The company emphasizes research and development, with over 700 experts working worldwide to unlock the potential of microorganisms for human, plant, and animal nutrition and health. Lesaffre is committed to nourishing and protecting the planet through sustainable practices and industrial excellence.
📋 Description
• Rattaché(e) au Directeur Supply Chain EMEA, vous pilotez le service Customer Service back office (EMEA & Export) dans un contexte de transformation des organisations et des pratiques • Vous êtes garant(e) du bon déroulement du processus Order-to-Cash, de la satisfaction client, et de la performance du service • Management & animation d’équipe • Structuration des processus & amélioration continue • Support opérationnel & résolution de crise • Pilotage de la performance & relation client interne • Conduite du changement & projets transverses
🎯 Requirements
• Bac +5 avec une expérience confirmée de 8 ans en Customer Service international ou Supply Chain dans un contexte industriel • Expérience réussie en management d’équipe dans un environnement en transformation • Maîtrise de SAP (SD), idéalement S/4HANA, et des outils Excel (TCD, formules, tableaux de bord) • Anglais courant indispensable (clients et interactions internes) • Aisance relationnelle, capacité à fédérer, goût pour la coordination multi-interlocuteurs • Rigueur, fiabilité, sens du service et capacité à trouver des solutions
🏖️ Benefits
• RER D ou ligne de Métro 8 • parking personnel • restaurant d'entreprise • accord intéressement/participation • mutuelle/prévoyance
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