Junior Technical Operations Engineer

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November 4

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LetsGetChecked

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Healthcare Insurance • B2C • Telecommunications

LetsGetChecked is a healthcare company that focuses on providing convenient at-home health solutions. They offer more than 30 different health tests, with results available online, as well as prescription medication delivery and virtual consultations. Their services cater to both individuals and businesses, transforming care for employers, health plans, and providers. The company aims to make healthcare more accessible by eliminating the need for appointments or clinic visits, providing physician-reviewed results, and ensuring secure, encrypted transactions. LetsGetChecked's digital platform is supported by a team of over 30 experts and has been utilized by over 10 million kits. They offer specific health insights and preventative care solutions for men's health, women's health, sexual health, and wellness, along with medication delivery and consultation services.

501 - 1000 employees

Founded 2015

⚕️ Healthcare Insurance

👥 B2C

📡 Telecommunications

📋 Description

• Provide operational support and monitoring for our AWS-based healthcare platform, ensuring reliability, performance, and uptime across all services. • Participate in incident management by identifying patterns, coordinating root cause analyses, and resolving complex technical and operational issues. • Provide expert technical assistance and deep-dive analysis on cloud services, data configuration, and performance optimization. • Oversee platform service levels and collaborate with cross-functional teams to ensure all targets and SLAs are met or exceeded. • Work closely with internal teams, maintaining proactive and transparent communication with customers and stakeholders to ensure timely resolution of issues. • Conduct analysis and present periodic reviews of operational performance, identifying trends and opportunities for improvement. • Actively contribute to the development of technical communities within the organization by sharing best practices and operational insights.

🎯 Requirements

• Bachelor’s degree in a related field (or equivalent industry experience) and 2+ years of experience in technical operations, DevOps, or related domains. • Hands-on experience in at least one technical area — DevOps, Engineering, Data Management, or TechOps. • Strong understanding of Observability, Monitoring, and Alerting tools and practices. • Proven ability to break down complex problems, identify root causes, and propose effective solutions. • Excellent verbal and written communication skills, with the ability to convey complex technical concepts to diverse audiences. • Highly detail-oriented, self-sufficient, and proactive. Comfortable working autonomously in a dynamic environment with shifting priorities. • Customer-focused, motivated by performance and reliability, and passionate about continuous improvement and professional growth. • Preferred Qualifications: AWS or other Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Fundamentals). • Working knowledge of SQL Server. • Experience with automation tools and scripting. • Familiarity with ITIL practices. • Experience working in U.S. healthcare technology environments. • Knowledge of Jira and PagerDuty for incident and workflow management.

🏖️ Benefits

• Health, dental & vision insurance • 401k Matching contribution • Employee Assistance Program • Annual Compensation Reviews • Flexible PTO Policy and 3 paid volunteer days per year • Free monthly LetsGetChecked tests as we are not only focused on the well being of our patients but also the well being of our teams • A referral bonus program to reward you for helping us hire the best talent • Internal Opportunities and Careers Clinics to help you progress your career • Maternity, Paternity, Parental and Wedding leave