Customer Success Manager

🕒 May 7

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Recover

WebsiteLinkedInAll Job Openings

51 - 200 employees

🧘 Wellness

🌍 Social Impact

Healthcare • Wellness • Social Impact

Recover is a leading provider of effective, accessible, and innovative substance use treatment. With a focus on telehealth options, Recover partners with state and local governments to combat substance use challenges in communities. Their evidence-based care integrates medical treatment alongside care coordination and counseling, ensuring that patients receive comprehensive support tailored to their needs. With a commitment to reducing treatment costs while improving access, Recover strives to expand the reach of their life-saving strategies across the country.

📋 Description

• - Conduct consistent outreach to referral partners through email and phone, strengthening relationships and keeping Recover top-of-mind as a trusted treatment partner • - Manage referral pipelines in our CRM, tracking outreach activity, partner engagement, and referral flow to ensure efficiency and accountability • - Provide timely updates to referral partners to build trust and transparency • - Maintain reporting calendars and coordinate with clinical and intake teams to deliver accurate, on-time reports • - Identify gaps in referral relationships or communication, and work proactively with the Head of Partnerships to strengthen processes and outcomes

🎯 Requirements

• - 2+ years of client-facing experience, ideally in Account Management, Customer Success, or Partnerships at a high-growth organization • - Strong organizational skills with the ability to manage multiple partner and client needs simultaneously • - Detail-oriented and reliable – ensures accuracy in partner updates, data reporting, and documentation • - Tech-savvy and comfortable with tools like CRMs, patient databases/EHRs, and Google Sheets; able to troubleshoot and adapt quickly to new systems • - Professional communication - you use proper grammar, diction, and formatting and communicate professionally via phone, email, videoconferencing, and in-person • - Mission-aligned mindset – committed to health equity and improving outcomes for underserved populations • - Self-starter with a strong sense of ownership – takes initiative to solve problems and improve workflows

🏖️ Benefits

• **Full Benefits: **Includes health, dental, vision, paid time off, and more