Customer Success Manager

🕒 May 7

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Pinnacle Intelligence

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2025

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Pinnacle Intelligence is a company that provides turnkey digital and AI solutions to automotive dealerships, combining AI, automation, and global talent to streamline dealership operations, personalize customer engagement, and drive sustainable, data-led growth. Its AI-powered Center of Excellence delivers real-time insights and redesigned workflows across sales, aftersales, warranty, and business office functions to reduce operational costs and improve conversion and service speed. Pinnacle focuses on B2B partnerships with dealerships to modernize auto retail through scalable, enterprise-grade intelligence and automation.

📋 Description

• Own day-to-day customer management, implementation, and ongoing account health across the portfolio • Serve as primary point of contact for client communications, escalations, and follow-ups • Monitor client health, usage, and satisfaction; proactively address risks • Partner with Operations team in Manila on end-to-end onboarding and implementation for new clients • Manage and optimize day-to-day Client Success workflows • Collaborate with offshore support teams and provide guidance, prioritization, and quality control for client deliverables • Track and report on key metrics (retention, churn risk, onboarding timelines, customer health)

🎯 Requirements

• Experience in automotive industry, preferably with dealership retail experience • Proven experience managing enterprise or mid-market clients • Strong project management and operational execution skills • Experience running client calls independently (executive presence required) • Ability to manage multiple stakeholders and priorities simultaneously • Comfortable working with offshore or distributed teams

🏖️ Benefits

• Opportunity to shape client experiences • Influence operational strategy • Collaborate with high-performing teams