Facilities Account Manager

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November 19

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Level Workforce, LLC

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B2B • Consulting • Real Estate

Level Workforce, LLC is a woman-owned boutique design and project management business that has served the AEC and real estate industries for over 20 years. Founded in 2018, it has evolved into a premier consulting and staffing agency specializing in providing streamlined solutions for the construction industry. Level Workforce aims to empower clients by offering comprehensive support that includes project management, staffing, financial control, and branding, fostering business growth and success.

2 - 10 employees

Founded 2018

🤝 B2B

🏠 Real Estate

📋 Description

• Act as the primary point of contact and trusted advisor for an assigned book of commercial property managers, facility directors, and corporate real estate teams. • Dispatch and schedule preventative maintenance, repairs, inspections, and capital projects (roofing, HVAC, painting, drywall, ceiling, flooring, ADA upgrades, etc.) across the Southeast. • Act as the daily point of contact for property managers and on-site facility teams via phone, email, and client portal. • Create and track work orders in FSM platform (House Call) from intake through completion and final invoicing. • Coordinate with subcontractors, in-house crews, and vendors to secure pricing, availability, and crew assignments. • Prepare accurate job folders: scope of work, photos, permits, COIs, and close-out packages. • Process progress and final invoices (AIA G702/703 when required) and follow up on payment approvals. • Pull reports for client presentations/overview. • Ensure 100% compliance with client-specific requirements (vendor portals, prevailing wage, ESG reporting, safety documentation). • Flag upsell opportunities (expiring warranties, aging systems) and escalate to the Account Manager.

🎯 Requirements

• 3–5+ years of account management, client success, or project coordination experience in commercial construction, facilities maintenance, or property management services. • Proven success managing multi-site or national facility portfolios. • Strong grasp of commercial construction processes. • Exceptional communication and relationship-building skills — comfortable presenting to property managers and C-suite executives. • Proficiency with MS Office Suite. Preference: experience with House Call. • Analytical mindset with intermediate to advanced Excel skills. • Stable high-speed internet and professional home office required.

🏖️ Benefits

• Entrepreneurial Opportunity – We don’t just assign work; we provide a pathway for you to build your own consulting practice, develop your client base, and grow your reputation in the industry. • Flexible Schedule – Take control of your time. Set your own hours and work in a way that best fits your lifestyle and business goals. • Scalable Income Potential – Your earnings aren’t capped. The more you invest in growing your practice, the more you can earn. • Established Brand & Resources – Operate within a trusted brand while maintaining your independence. Leverage our reputation, infrastructure, and tools to accelerate your success. • Business Development Support – We provide guidance on marketing, sales strategies, and client acquisition to help you build and sustain your business. • Professional Growth & Networking – Join a network of experienced professionals, gain mentorship, and access industry insights that can help sharpen your skills and expand your opportunities. • Impact-Driven Work – Work with businesses that need real solutions, positioning yourself as a key partner in their success.