Customer Support Specialist

🔥 1 minute ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Levin Furniture & Mattress

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1920

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Levin Furniture & Mattress is a retail company that specializes in selling a wide range of furniture and mattresses for various rooms in the home. With locations across Altoona, Canton, Cleveland, Greensburg, Pittsburgh, State College, and Youngstown, Levin Furniture & Mattress aims to provide a welcoming shopping environment where customers can find quality pieces that fit their lifestyle and budget. The company actively engages in community support through charitable initiatives and emphasizes customer satisfaction with flexible financing options and protections for their products.

📋 Description

• Provides highest level customer support by resolving escalated customer complaints/questions. • Processes highest volume of inbound calls and other correspondence. • Negotiates alternative options for warranty with manufactures on behalf of the customer. • Identifies product trends and communicates concerns to quality team. • Collaborates with stores, merchandising and other operations departments to quickly solve issues. • Processes subcontractor invoices. • Identifies and corrects discrepancies. • Schedules service appointments. • Prepares reports regarding warranty and repair service using Storis and Company Intranet systems as well as several web-based systems. • Communicates with internal and external personnel in a professional and timely manner. • Maintains accurate files and processes in order to maximize productivity. • Processes open work orders in need of resolution. • Performs other support as needed. • Other duties as assigned.

🎯 Requirements

• High school diploma or equivalent combination of education and experience. • Previous clerical experience preferred • Excellent verbal and written communication, and listening skills. • Basic reading and comprehension skills. • Basic numerical reasoning skills. • Ability to complete paperwork in an accurate, neat and efficient manner. • Demonstrated knowledge of software, including Microsoft Office. • Excellent organizational skills. • Outstanding customer service skills. • Ability to multi-task in a fast paced working environment. • Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

🏖️ Benefits

• PTO - Start accumulating PTO on your FIRST DAY! • Great Benefits Medical, Dental, Vision, Life & Disability, 401k, and PTO • Generous Employee Discount • Friendly, Supportive Work Environment. • Growth Opportunities