Service Operations Program Manager

Job not on LinkedIn

🔥 1 hour ago

🍂 Massachusetts, Virginia – Remote

🍂 Massachusetts – Remote ⚔️ Virginia – Remote

💵 $110k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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LG Energy Solution Vertech, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

LG Energy Solution Vertech, Inc. is the US energy storage division of LG Energy Solution, specializing in integrated energy storage systems and services. They are committed to delivering reliable, bankable solutions while fostering strong partnerships based on transparency and trust. With a focus on customer experience, LG Energy Solution Vertech enhances project success through their expertise in battery technology and system integration, and provides comprehensive support throughout the lifecycle of energy storage projects.

📋 Description

• Own the vision, roadmap, and success metrics of Centralized Service Operations as an integrated program spanning processes, data, and tool usage. • Intake, clarify, and prioritize demand from Field, Service Engineering, Fleet Performance, EHS, Finance and support functions with transparent rationale. • Bring operational context and milestone timing to the Digital Product Owner and adjacent capability Product Managers so their deliveries align with Service Operations and overall service team deadlines. • Facilitate the team's operating rhythm – ceremonies, iteration planning, retrospectives, and the cross functional weekly Technical Support triage – removing impediments. • Ensure every delivered item is understood, used, and sustained by Service teams through communication, training coordination, and adoption tracking. • Design Service Ops processes for data quality, traceability, and downstream analytics, partnering with Digital and Analytics on capture and definitions.

🎯 Requirements

• Bachelor’s degree in engineering, business administration, or related field; advanced degree or relevant certification a plus. • 6+ years in Program Management, Service Operations, Business Operations, or similar cross-functional roles • Strong understanding of O&M processes, operational dependencies, and performance metrics. • Proven ability to manage a portfolio of initiatives, define scope and success criteria, and prioritize by business value. • Strong stakeholder management and executive communication; able to influence without authority. • Experience facilitating cross-functional teams in matrix environments. • Strong data mindset – appreciation for structured capture, data quality, and analytics flow. • PMP (Program Management Professional)

🏖️ Benefits

• 100% employer‑paid medical, dental, vision, life, and disability insurance