Customer Success Support

🕒 June 18

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Libertex Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

💸 Finance

💳 Fintech

Finance • Fintech

Libertex Group is an online trading platform operated by Indication Investments Ltd, which is a Cyprus Investment Firm regulated and supervised by the Cyprus Securities and Exchange Commission (CySEC). The platform offers trading services in leveraged products such as Contracts for Difference (CFDs) across various markets including stocks, cryptocurrencies, currencies, metals, agricultural products, oil and gas, and more. Libertex is known for its professional trading platforms, including Libertex, MetaTrader 4, and MetaTrader 5, targeting both retail and professional investors. It provides educational resources, market research, and timely economic updates to assist traders. Notably, Libertex has been recognized with several awards and is the official Online Trading Partner of FC Bayern.

📋 Description

• Provide real-time support to LATAM clients via chats, tickets, phone calls, and email • Support clients in resolving technical issues and troubleshooting • Escalate issues on the Libertex, MetaTrader 4, and MetaTrader 5 trading platforms to relevant departments • Demonstrate impeccable phone etiquette and time management • Liaise with departments to solve problems • Liaise with compliance staff regarding complaints • Provide information about documents and materials required for client-services registration • Address client requests and ensure a high level of service • Promote available products and services to clients • Develop and maintain relationships with potential and existing clients • Contribute to teamwork by achieving key performance indicators • Perform other duties as necessary

🎯 Requirements

• Stable and quality internet connection • Mandatory knowledge of Spanish (native) and English (B2) languages • Excellent verbal and written communication skills • Ability to work effectively under stress • Developed communication skills • Ability to recognize a client's emotional state and react appropriately • Excellent computer skills, including Google Spreadsheets and Google Docs • Ability to work shifts from 08:00 to 17:00, 09:00 to 18:00, 10:00 to 19:00, 11:00 to 20:00, 12:00 to 21:00, 13:00 to 22:00, 14:00 to 23:00 Argentina time, on weekdays and weekends • Previous customer support experience is preferable • Knowledge of MetaTrader 4 and MetaTrader 5 platforms is preferable • Trading experience is preferable

🏖️ Benefits

• 21 working days of annual leave • Opportunity to work remotely • Friendly colleagues and a cohesive team • Unlimited Udemy Business membership • Opportunities for professional and personal growth in a fast-growing company • Equal opportunity, inclusive and diverse work environment