Financial Aid Contact Center Agent I

🕒 May 20

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Liberty University

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Located in the foothills of the Blue Ridge Mountains in Lynchburg, Va., Liberty University has been 𝘛𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘊𝘩𝘢𝘮𝘱𝘪𝘰𝘯𝘴 𝘧𝘰𝘳 𝘊𝘩𝘳𝘪𝘴𝘵 𝘴𝘪𝘯𝘤𝘦 1971. Offering more than 700 unique programs of study from the certificate to the doctoral level, Liberty equips students with the values, knowledge, and skills essential for impacting tomorrow’s world.

📋 Description

• Serves as a primary contact via phone calls, live chats, and emails for students seeking information regarding their financial aid status • Performs proactive outbound calls to provide students with updated information regarding their Financial Aid status • Complete SharePoints, follow up with students and work on Special Projects • Works effectively as a team member, embracing and fostering LU’s mission • Performs other duties as assigned

🎯 Requirements

• Bachelor’s degree preferred • Ability to utilize Microsoft Outlook, Word, Excel, SharePoint, Bizflow and Banner software • Financial Aid experience and aid program and process knowledge preferred • Knowledge of Federal and State aid programs including: PELL, FSEOG, FWS, FDLP, VTAG, Voc. Rehab., Institutional aid and scholarships, veterans/military benefits and outside aid • Experience with student development, student affairs or academic affairs • Fluent in Spanish or American Sign Language

🏖️ Benefits

• Full time • Flexible schedule that may include days, evenings, and weekends • Excellent and detail oriented communication, arithmetic, and organizational skills • Ability to utilize a calculator and computer including Microsoft Word, Excel, and Outlook • Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups. • Individual must not be in default on any federal student or parent loan • Individual must not be convicted of, or pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, -or- be administratively or judicially determined to have committed fraud or any other material violation of law involving federal, state, or local government funds (CFR 668.14(b)(18)(i))