Engineering Manager – Service Delivery Manager, RDT, Multilingual

Job not on LinkedIn

🔥 0 minutes ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👮‍♀️ Software Engineering Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lifelancer

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Pre Seed Round on 2022-03

Consulting • Healthcare • Logistics

Lifelancer is an AI-powered talent hiring platform that connects employers with skilled professionals in the Life Sciences, Pharmaceutical, and IT sectors. It enables individuals to create profiles showcasing their skills, get matched with high-paying international jobs or projects, and facilitates hiring and payroll for employers in multiple countries. The platform aims to streamline the hiring process with efficient AI sourcing and compliance support.

📋 Description

• Develop team capabilities aligned with the function’s vision • Encourage employees to define career journeys and enable development opportunities • Remove roadblocks and set focus in performance management • Develop team skills, healthy dynamics, and a sustainable pace • Lead software and/or service delivery by setting focus, removing impediments, managing stakeholders, and creating efficiencies • Provide leadership, feedback, coaching, development support, performance evaluation, compensation, succession and talent management, conflict handling, and performance improvement planning • Foster a healthy, trusted, positive, energetic, inclusive, and enthusiastic team environment • Ensure People & Culture and compliance policies are followed • Achieve agreed service levels and operational KPIs • Maintain appropriate staffing levels and ensure the right people are in the right roles • Monitor service levels daily and proactively escalate issues for corrective action • Participate in regional and global collaborative squads • Serve as point of contact for assigned sites and provide monthly service reviews • Manage escalations and support new account transitions and knowledge transfer • Communicate proactively with stakeholders regarding changes and potential issues • Support account improvement plans and coordinate actions with relevant teams • Support or lead system go-lives, scope transitions, and site transitions • Support transition activities including knowledge transfer, hiring, and training • Support transition resource allocation and management • Participate in hypercare activities

🎯 Requirements

• Preferably University educated • Minimum 5 years experience working in a customer support environment, shared services environment, or equivalent • 2 to 3 years in leadership and management roles is a plus • Knowledge in ITIL; certification preferred • Agile or Scrum master certification preferred • Fluent in spoken and written English • Additional spoken and written language desirable: Mandarin or Japanese • Advanced ability with office productivity tools; Google Suite knowledge a plus • People-oriented, highly accountable, agile, and results-oriented • Servant leadership mindset and growth mindset • Ability to work in a complex, team-oriented global environment • Ability to manage multiple priorities in a fast-paced, changing environment • Ability to drive cost-conscious spending behavior • Strong entrepreneurial mindset

🏖️ Benefits

• Equal Opportunity Employer • Inclusive culture that values personal expression, open dialogue, genuine connections, and employee development • Coaching, feedback, performance evaluation, compensation, succession and talent management support • Career development opportunities • Collaborative regional and global work environment • Agile, LEAN, ITIL, and VACC ways of working • Cost-conscious team expense management