Billing Solutions Director

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $132.1k - $150k / year

⏰ Full Time

🔴 Lead

📊 Billing Specialist

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LifeStance Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 Private Equity Round on 2016-12

Consulting • Insurance • Healthcare

LifeStance Health is a provider of comprehensive mental health services, offering care through in-person and telehealth appointments for various mental health conditions such as anxiety, depression, ADHD, and more. With a large network of licensed clinicians, including psychiatrists, psychologists, and therapists, LifeStance Health tailors care plans to fit individual needs. The company accepts a wide range of insurance plans, making mental health care accessible to a broad audience. Services include therapy, psychiatric evaluations, medication management, and psychological testing across numerous states.

📋 Description

• Provide strategic and operational leadership of the patient-facing Billing Solutions contact center • Ensure accurate, compliant, and timely resolution of patient billing issues by leading staff • Optimize workflows, implement process improvements, and leverage technology to enhance patient interactions and satisfaction • Drive process improvement initiatives and standardize procedures to enhance efficiency and patient experience • Monitor and report operational metrics; track KPIs, quality assurance outcomes, and patient satisfaction metrics • Ensure regulatory compliance and handle escalated patient issues; maintain HIPAA, PCI, and organizational compliance

🎯 Requirements

• Bachelor’s Degree in Business Administration, Healthcare Administration, or related field • 5+ years of experience in healthcare revenue cycle operations, including billing, collections, patient account management, and contact center operations • Experience in healthcare or behavioral health settings, familiar with HIPAA, PCI, and insurance processes • Experience managing teams in a contact center or operational environment, including performance management, coaching, and staff development • Experience leading multi-functional teams, implementing process improvements, and contributing to operational or strategic initiatives • Qualified candidates must be legally authorized to be employed in the United States • Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

🏖️ Benefits

• medical • dental • vision • AD&D • short and long-term disability • life insurance • 401k retirement savings with employer match • paid parental leave • paid time off • holiday pay • Employee Assistance Program