Director – Ops

🔥 14 hours ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $130k - $150k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

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LifeStance Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

📡 Telecommunications

🧘 Wellness

💰 Private Equity Round on 2016-12

Healthcare Insurance • Telecommunications • Wellness

LifeStance Health is a provider of comprehensive mental health services, offering care through in-person and telehealth appointments for various mental health conditions such as anxiety, depression, ADHD, and more. With a large network of licensed clinicians, including psychiatrists, psychologists, and therapists, LifeStance Health tailors care plans to fit individual needs. The company accepts a wide range of insurance plans, making mental health care accessible to a broad audience. Services include therapy, psychiatric evaluations, medication management, and psychological testing across numerous states.

📋 Description

• Responsible for supporting a platform of practices and managing field employees and supported practices • Provide outstanding leadership for a geographically dispersed team, recruit key hires, and implement training and cross training to strengthen service offerings • Responsible for developing a high level of excellence with the administrative and operations staff of supported practices • Drive a strong culture and environment that will support and enable all team members to be successful. Foster accountability, teamwork and mutual trust and respect for all team members through mentoring and coaching activities • Work with team members to ensure that patients of supported practices are highly satisfied with their experiences • Monitor regional KPIs and develop action plans when needed; Responsible for regional P&L outputs. • Regional Revenue cycle management • Coordinate monthly meetings and ongoing training for staff • Troubleshoot and triage potential issues to identify root cause • Work collaboratively in partnership within LifeStance leadership to contribute to process improvements, tools or resources to enhance the customer and patient experience • Other duties as assigned

🎯 Requirements

• Bachelor’s degree • 7+ years of operational management within a healthcare setting • Knowledge and experience with clinical operations • Knowledge of clinical information systems such as EMR, MAR, PACS, Registration, OE, CPOE, etc. • Ability to learn new technology while gaining proficiency in several EMR/EHRs; gain proficiency in new technologies. • Exceptional client engagement. • Proven ability to improve business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements. • Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

🏖️ Benefits

• medical • dental • vision • AD&D • short and long-term disability • life insurance • 401k retirement savings with employer match • paid parental leave • paid time off • holiday pay • Employee Assistance Program