Intake Coordinator

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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LifeStance Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

📡 Telecommunications

🧘 Wellness

💰 Private Equity Round on 2016-12

Healthcare Insurance • Telecommunications • Wellness

LifeStance Health is a provider of comprehensive mental health services, offering care through in-person and telehealth appointments for various mental health conditions such as anxiety, depression, ADHD, and more. With a large network of licensed clinicians, including psychiatrists, psychologists, and therapists, LifeStance Health tailors care plans to fit individual needs. The company accepts a wide range of insurance plans, making mental health care accessible to a broad audience. Services include therapy, psychiatric evaluations, medication management, and psychological testing across numerous states.

📋 Description

• Efficiently handle communications via phone (inbound and outbound), email, voicemail, faxes, and chat. • Identify and communicate patient trends and feedback, including scheduling barriers to Intake. • Interact with Practice Operations team as necessary to ensure proper patient matching. • Conduct thorough intake assessments to understand patient needs and match them with the most appropriate provider. • Schedule initial appointments promptly and accurately with detail outlining patients’ needs including talk therapy and/or medication management. • Collect patient insurance information and run eligibility ensuring in-network benefits for matched provider. • Obtain and verify patient clinical history, demographic details, insurance information, and eligibility. • Collect credit card for file and maintain compliance. • Assist new patients with portal setup and new patient paperwork. • Process and manage referral paperwork efficiently. • Ensure all patient interactions and transactions are accurately documented in the Electronic Health Record (EHR) system. • Proactively contact referral source, patient, and/or provider office to obtain additional information that is required to complete verification of benefits and/or prior authorizations. • Contact existing patients to initiate new services based on internal and external referrals. • Assist new patient with any questions regarding new patient appointments or referrals. • Professionally and calmly assist with incoming emergency calls as appropriate and follow crisis call protocols. • Perform additional tasks and responsibilities as assigned by management to support the overall efficiency of the intake department. • Adhere to all relevant policies, regulations, and compliance standards throughout the intake process including HIPAA and PCI.

🎯 Requirements

• High school diploma or equivalent required; Bachelor's degree preferred. • 2+ years of experience in a contact center environment and/or healthcare environment. • Strong computer proficiency with knowledge of Microsoft Office, Internet, and Email. • Prior experience working with Electronic Health Record systems (EHRs), preferred. • Clear understanding of insurance-related terminology. • Fluency in English is required; fluency in Spanish preferred.

🏖️ Benefits

• medical • dental • vision • AD&D • short and long-term disability • life insurance • 401k retirement savings with employer match • paid parental leave • paid time off • holiday pay • Employee Assistance Program