Consumer Service Representative

Job not on LinkedIn

🔥 2 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Representative

🚫👨‍🎓 No degree required

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Lifetime Brands

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1945

👥 B2C

🏭 Manufacturing

🛒 Retail

💰 Private equity on 2012-02

B2C • Manufacturing • Retail

Lifetime Brands is a designer, developer and marketer of consumer housewares and kitchen-related products. The company sources, manufactures and distributes a broad range of kitchenware, cookware, tableware, cutlery, small electrics and other household items sold to consumers through mass retailers, specialty stores and online channels. Lifetime Brands operates a multi-brand portfolio and focuses on product design, sourcing, and retail distribution to reach B2C customers.

📋 Description

• Respond to incoming customer inquiries via phone, email, and other communication channels in a courteous, professional, and timely manner. • Assist customers with order placement, order status, shipment tracking, product information, warranty claims, replacements, returns, and general service inquiries. • Research and resolve customer issues by utilizing multiple order management systems, CRM platforms, carrier websites, and internal resources. • Accurately document customer interactions and resolutions within company systems. • Build customer confidence by providing knowledgeable, empathetic, and solution-oriented support. • Maintain productivity and quality standards while meeting individual and team performance goals. • Perform other administrative and operational duties as assigned.

🎯 Requirements

• Education- HS or equivalent • 2-3 years of experience in a call center environment preferred • Excellent verbal and written communication skills. • Strong customer service orientation with a passion for helping others. • Critical thinking and problem-solving skills with exceptional attention to detail. • Ability to effectively manage multiple systems and applications while assisting customers. • Comfortable working independently in a remote environment while collaborating with a virtual team.